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05-03-2016, 07:29 PM
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#1
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Junior Member
Join Date: Oct 2014
Location: Palm City, Florida
Posts: 10
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Great Forest River Customer Service First Post
I would like to thank Forest River for standing by their product. Randy and Mitch have been really helpful and great to work with. I am the second owner for my 2012 BH340 and Forest River has replaced my drivers side window (noise issues) and last week upgraded my front axel airbags at no cost. I think it is very impressive for a company and their employees to stand by their product. No company can do everything right all the time but it is definitely nice to be associated with a reputable manufacturer. We love our coach and plan to keep it for at least 4 years before we upgrade to a tag. I am happy that FR stands behind their coaches.
In addition to the airbag and window upgrade we have also upgraded the tires (270's), installed a super steer ss100 steering bell crank, installed new residential fridge, under coach led lights, new 4K hdtv TV, new dinette upholstery, blue ox tow bar (for Fiat Abarth) and new Flexsteel captain and passenger chairs (original chairs had horrible peeling issues). I am hopeful that we are set for a couple years but one never knows. We park in lot 1 for all University of Florida football games. If you see us stop by and say Hello. GO GATORS!!!
Jay
   
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05-04-2016, 05:50 AM
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#2
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Senior Member
Join Date: Jan 2014
Posts: 157
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You are not the first who has said good things about Randy and Mitch. I would like to have a count of the number of people they have helped. I for one have been helped by Randy and the Forest River family. Jim
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05-04-2016, 07:25 AM
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#3
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Senior Member
Join Date: Nov 2015
Location: Pacific Northwest
Posts: 290
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Great to hear Jay, happy you are enjoying your coach. Safe travels my friend.
__________________
Glenn and Darcy
2018 Berkshire 39A
2016 Jeep Wrangler Unlimited/Blackbear (toad)
Pacific Northwest
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05-04-2016, 07:39 AM
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#4
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Senior Member
Join Date: Jun 2013
Location: Mount Laurel, NJ
Posts: 1,024
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Jay
Best of luck and many happy miles with you motorhome. It looks like you have the BH model, the same as me. What model fridge did you install,; any problems and by who wold be appreciated
Hank
__________________
Gale & Hank- 2012 Berkshire 390BH
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05-04-2016, 07:48 AM
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#5
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Senior Member
Join Date: Jun 2013
Location: Mount Laurel, NJ
Posts: 1,024
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Jay
Also, welcome to the FR Berkshire forum. Yes, X2 to FR great service and you will find the people on this forum to be very special, considerate and helpful..
Hank
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Gale & Hank- 2012 Berkshire 390BH
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05-04-2016, 11:26 AM
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#6
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Senior Member
Join Date: Apr 2015
Location: Euless, Texas
Posts: 117
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Your very lucky... I made an apptointmemt in Jan to drop off my RV the end of March to repair minor warrantee items and 5 weeks later, they still have it. It's perfect spring camping season and I can't even get Funtown RV in Cleburne to return my calls! When I do get the service guy, he just blows hot air! The buying experience was great, but service is owned & operated by amateurs! I'm ready to upgrade, but can't even get it out of the shop or the mud pit they parked it in!
__________________
2016 Vibe 268RKS
2015 Chev 2500HD
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05-04-2016, 11:34 AM
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#7
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Senior Member
Join Date: Sep 2011
Posts: 522
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Randy and crew at the Berkshire factory are top notch. One of the reasons to own a Berkshire!
__________________
2011 Berkshire 390-rb-40, upgraded tires and front axle airbags, 2012 Jeep Wrangler 2 door, Blue Ox baseplate and BlueOx aladdin tow bar, Blue Ox Patriot brake system, wiring run through right frame rail and homemade led taillight bar.FB.
Ham KG5LTL.
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05-04-2016, 11:36 AM
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#8
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Senior Member
Join Date: Oct 2012
Location: Southwestern Mi
Posts: 1,242
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Quote:
Originally Posted by accumack
Randy and crew at the Berkshire factory are top notch. One of the reasons to own a Berkshire!
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X2.
Rich
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05-04-2016, 11:44 AM
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#9
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Member
Join Date: Jul 2015
Posts: 90
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I am so glad to hear this!! I have positive contacts with the FR Service Reps and hope that in the future we can resolve issues as easily as you have. Thanks for sharing.
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05-04-2016, 12:22 PM
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#10
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Senior Member
Join Date: Jun 2015
Posts: 271
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No pictures of new captains chairs? Do they have a deaper seat? I think the ones in my 2014 340BH are to short.
Mike & Amy + 3 and the dogs!
2014 berkshire 390bh-40
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05-04-2016, 12:23 PM
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#11
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Senior Member
Join Date: Jun 2015
Posts: 271
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390bh-40 ooops. Hit reply without reading first
Mike & Amy + 3 and the dogs!
2014 berkshire 390bh-40
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05-04-2016, 01:10 PM
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#12
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Senior Member
Join Date: May 2011
Location: LaGrange,Ga
Posts: 315
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I would like to jump on this wagon, Charleston owner , Mitch is the one I deal with for warranty, always pleasant to talk with, very knowledgeable of the coach , an gets it done. It's all you can ask for. And he just tells it like it is . Also talk with Mike in customer service on questions I have, also very knowledgeable , never a dumb questions . Always invited to call back. Hey, these coaches are what there are, company support is the whole deal. Don't get me wrong, I've had my share of woos with this coach , but these guys come thur every time.
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05-04-2016, 01:28 PM
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#13
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Junior Member
Join Date: Dec 2015
Posts: 6
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Customer service
We, too, have had great customer service from Forest River. If I were on the board of directors, I would make Cedar Creek customer service rep Denise president of the company. We have had many issues with our Cedar Creek fiver, and Denise has worked tirelessly to resolve every one. 
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05-04-2016, 08:08 PM
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#14
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Junior Member
Join Date: Oct 2014
Location: Palm City, Florida
Posts: 10
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Quote:
Originally Posted by I-RV
Jay
Best of luck and many happy miles with you motorhome. It looks like you have the BH model, the same as me. What model fridge did you install,; any problems and by who wold be appreciated
Hank
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Hello Hank. I purchased a 3 door LG from Home Depot. The install cost more than the fridge. Had to remove the drivers side window and chair. Fits great. The install was done by Land Yachts in Jupiter Florida. They are a class act
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05-04-2016, 08:15 PM
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#15
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Junior Member
Join Date: Oct 2014
Location: Palm City, Florida
Posts: 10
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Quote:
Originally Posted by mikeborny
No pictures of new captains chairs? Do they have a deaper seat? I think the ones in my 2014 340BH are to short.
Mike & Amy + 3 and the dogs!
2014 berkshire 390bh-40
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Hello Mike. Here is a picture. Sorry a little dark. 10x better than the original chairs. Better material. Higher back. Electric lumbar support. I'm now looking forward to the long drive.  . I installed myself. Easy job.
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05-04-2016, 08:38 PM
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#16
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Senior Member
Join Date: Jun 2015
Posts: 271
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Very nice!!
Mike & Amy + 3 and the dogs!
2014 berkshire 390bh-40
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05-04-2016, 08:59 PM
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#17
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Junior Member
Join Date: Oct 2014
Location: Palm City, Florida
Posts: 10
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Quote:
Originally Posted by mikeborny
390bh-40 ooops. Hit reply without reading first
Mike & Amy + 3 and the dogs!
2014 berkshire 390bh-40
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I did the same thing. Ours is also 390bh. 🙄
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05-05-2016, 02:28 PM
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#18
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Senior Member
Join Date: Jan 2014
Posts: 157
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Nice looking chair. Looks like you could drive all day sitting in that seat. Jim
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05-09-2016, 09:38 AM
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#19
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Senior Member
Join Date: Nov 2013
Location: Whereever our Berkshire is Parked!
Posts: 7,082
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Quote:
Originally Posted by Mewcasa
Your very lucky... I made an apptointmemt in Jan to drop off my RV the end of March to repair minor warrantee items and 5 weeks later, they still have it. It's perfect spring camping season and I can't even get Funtown RV in Cleburne to return my calls! When I do get the service guy, he just blows hot air! The buying experience was great, but service is owned & operated by amateurs! I'm ready to upgrade, but can't even get it out of the shop or the mud pit they parked it in!
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When you get ready to upgrade, I recommend you go to Total Value RV in Elkhart, IN (@ 5 miles from the Berk factory  ) Our Salesman Dave was great to work with!
__________________
Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 • 2014 - 42 • 2015 - 56 • Jul 2016 - Fulltime •
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05-09-2016, 10:15 AM
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#20
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Senior Member
Join Date: Aug 2015
Location: Pearl River, Louisiana
Posts: 842
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Quote:
Originally Posted by James green
I would like to thank Forest River for standing by their product. Randy and Mitch have been really helpful and great to work with. I am the second owner for my 2012 BH340 and Forest River has replaced my drivers side window (noise issues) and last week upgraded my front axel airbags at no cost. I think it is very impressive for a company and their employees to stand by their product. No company can do everything right all the time but it is definitely nice to be associated with a reputable manufacturer. We love our coach and plan to keep it for at least 4 years before we upgrade to a tag. I am happy that FR stands behind their coaches.
In addition to the airbag and window upgrade we have also upgraded the tires (270's), installed a super steer ss100 steering bell crank, installed new residential fridge, under coach led lights, new 4K hdtv TV, new dinette upholstery, blue ox tow bar (for Fiat Abarth) and new Flexsteel captain and passenger chairs (original chairs had horrible peeling issues). I am hopeful that we are set for a couple years but one never knows. We park in lot 1 for all University of Florida football games. If you see us stop by and say Hello. GO GATORS!!!
Jay
Attachment 106831Attachment 106832Attachment 106833Attachment 106834 |
Hi Jay,
Thanks for the pics. The coach looks great! Customer service ability can definitely make or break a company! I am glad they took good care of you.
We have a nephew that was a UF grad. GO GATORS!! (even though we live in LSU territory.... don't tell anyone).
Congrats on the "new" coach! You are riding in style!!
Karen
__________________
Karen and Rick
2020 Forester 2251SLE
Previous: 2018 Berkshire XL 40C
2011 Honda CR-V toad
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