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Old 05-03-2016, 08:29 PM   #1
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Great Forest River Customer Service First Post

I would like to thank Forest River for standing by their product. Randy and Mitch have been really helpful and great to work with. I am the second owner for my 2012 BH340 and Forest River has replaced my drivers side window (noise issues) and last week upgraded my front axel airbags at no cost. I think it is very impressive for a company and their employees to stand by their product. No company can do everything right all the time but it is definitely nice to be associated with a reputable manufacturer. We love our coach and plan to keep it for at least 4 years before we upgrade to a tag. I am happy that FR stands behind their coaches.

In addition to the airbag and window upgrade we have also upgraded the tires (270's), installed a super steer ss100 steering bell crank, installed new residential fridge, under coach led lights, new 4K hdtv TV, new dinette upholstery, blue ox tow bar (for Fiat Abarth) and new Flexsteel captain and passenger chairs (original chairs had horrible peeling issues). I am hopeful that we are set for a couple years but one never knows. We park in lot 1 for all University of Florida football games. If you see us stop by and say Hello. GO GATORS!!!

Jay

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Old 05-04-2016, 06:50 AM   #2
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You are not the first who has said good things about Randy and Mitch. I would like to have a count of the number of people they have helped. I for one have been helped by Randy and the Forest River family. Jim
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Old 05-04-2016, 08:25 AM   #3
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Great to hear Jay, happy you are enjoying your coach. Safe travels my friend.
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Old 05-04-2016, 08:39 AM   #4
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Jay
Best of luck and many happy miles with you motorhome. It looks like you have the BH model, the same as me. What model fridge did you install,; any problems and by who wold be appreciated
Hank
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Old 05-04-2016, 08:48 AM   #5
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Jay
Also, welcome to the FR Berkshire forum. Yes, X2 to FR great service and you will find the people on this forum to be very special, considerate and helpful..
Hank
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Old 05-04-2016, 12:26 PM   #6
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Your very lucky... I made an apptointmemt in Jan to drop off my RV the end of March to repair minor warrantee items and 5 weeks later, they still have it. It's perfect spring camping season and I can't even get Funtown RV in Cleburne to return my calls! When I do get the service guy, he just blows hot air! The buying experience was great, but service is owned & operated by amateurs! I'm ready to upgrade, but can't even get it out of the shop or the mud pit they parked it in!
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Old 05-04-2016, 12:34 PM   #7
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Randy and crew at the Berkshire factory are top notch. One of the reasons to own a Berkshire!
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Old 05-04-2016, 12:36 PM   #8
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Quote:
Originally Posted by accumack View Post
Randy and crew at the Berkshire factory are top notch. One of the reasons to own a Berkshire!
X2.



Rich
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Old 05-04-2016, 12:44 PM   #9
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I am so glad to hear this!! I have positive contacts with the FR Service Reps and hope that in the future we can resolve issues as easily as you have. Thanks for sharing.
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Old 05-04-2016, 01:22 PM   #10
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No pictures of new captains chairs? Do they have a deaper seat? I think the ones in my 2014 340BH are to short.


Mike & Amy + 3 and the dogs!
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