|
06-20-2014, 02:42 PM
|
#1
|
Senior Member
Join Date: Jul 2012
Posts: 138
|
How do I get reimbursement from FR for a warranty repair?
I had a mobile RV service come out and put an Extend a stay on my Berk 390RB and when he did he sprayed the propane regulator with soap and it started bubbling so he replaced the regulator. The coach is still under warranty so no big deal but how do I get FR to reimburse me for the part and labor to replace it? I appreciate your suggestions. Thanks.
Marcusfan
__________________
2016 Forest River Georgetown 364TS
|
|
|
06-20-2014, 02:59 PM
|
#2
|
Senior Member
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,352
|
marcusfan,
I would send an email to Randy Houser (rhouser@forestriverinc.com). He is the warranty manager for FR Diesel products. He should be able to tell you how to go about getting your refund.
Tom
__________________
Tom and Margaret
2014 Berkshire 390bh-60
|
|
|
06-20-2014, 03:10 PM
|
#3
|
Senior Member
Join Date: Jul 2010
Posts: 467
|
generally you have to ask them first as they usually want proof before the work is done.
|
|
|
06-20-2014, 03:13 PM
|
#4
|
Senior Member
Join Date: Jul 2012
Posts: 138
|
I still have the regulator I could send to them so they could test it themselves to see that it's leaking. I understand about asking first but I don't think it's really safe to allow propane to just continue to leak. Not to mention the cost of the propane. I guess if they won't reimburse me then I will just eat the cost of it myself.
__________________
2016 Forest River Georgetown 364TS
|
|
|
06-20-2014, 05:19 PM
|
#5
|
Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,554
|
yep, you're supposed to get pre-approval for the work, to get the reimbursement.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
|
|
|
06-20-2014, 05:53 PM
|
#6
|
Love My Sunseeker
Join Date: Dec 2007
Location: Pacific Northwest
Posts: 788
|
I once had a thermostat replaced at a dealer that for some reason, didn't have a contract or whatever with Forest River, thus, I had to apply for reimbursement (I was still under warranty). I shipped the part, wrote a very long and detailed letter to Forest River, and got the reimbursement in three weeks. I also called every couple days to "check status." It helps to be a "squeaky wheel."
Just write a very professional letter, use good grammar and whatever. Email may work, but I prefer the letter route.
__________________
JJ only, my cat went to Rainbow Bridge July 2015
I love my Sunseeker, when I'm on a trip I don't wanna go home!!!"
Total days camping each year: AS MUCH AS POSSIBLE!
|
|
|
06-20-2014, 05:59 PM
|
#7
|
Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,268
|
Was the regulator or the fitting leaking?
Did you actually see the leak?
Just askin' cause they will.
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
|
|
|
06-20-2014, 06:24 PM
|
#8
|
Senior Member
Join Date: Jul 2012
Posts: 138
|
We'll live and learn I guess. Still seems to me that something like propane leaking when I need hot water means time is of the essence. I'll email Randy and if they won't cover life goes on and the leak is fixed and I'm still a happy camper.
__________________
2016 Forest River Georgetown 364TS
|
|
|
06-20-2014, 06:34 PM
|
#9
|
Senior Member
Join Date: Nov 2012
Location: Home is where I park it
Posts: 1,503
|
Quote:
Originally Posted by marcusfan
We'll live and learn I guess. Still seems to me that something like propane leaking when I need hot water means time is of the essence. I'll email Randy and if they won't cover life goes on and the leak is fixed and I'm still a happy camper.
|
My money is on Randy AT LEAST paying for the part; possibly not the labor.
He has done that for me on several occasions, even though I bought the coach "slightly" used.
Boowho??
|
|
|
06-20-2014, 06:38 PM
|
#10
|
Senior Member
Join Date: Jul 2012
Posts: 138
|
It was definitely the regulator, not the fitting. You could see where the two pieces of of metal come together it was bubbling when he sprayed the soap on there.
__________________
2016 Forest River Georgetown 364TS
|
|
|
06-20-2014, 09:32 PM
|
#11
|
Berkshire 390QS
Join Date: Feb 2011
Location: Colorado
Posts: 1,489
|
Rule 1, get pre-approved by FR
Rule 2, keep parts and reciept, send reciept to Randy, parts if he asks
Rule 3, payment takes time to process
Rule 4, we have always been paid by FR, providing you follow rules 1,2 & 3
__________________
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185 days: 2018 182 days
2019: 156 days (2009 Berkshire, 390QS, and toad)
|
|
|
06-22-2014, 10:39 PM
|
#12
|
Senior Member
Join Date: Oct 2012
Location: Southwestern Mi
Posts: 1,242
|
There are a bunch of us that have had bad regulators. Don't think that this will come as any surprise to them.
|
|
|
06-23-2014, 11:05 AM
|
#13
|
Senior Member
Join Date: May 2013
Location: Virginia
Posts: 619
|
Must say FR is really good about taking care of there customers. I have a 2014 berk and I bent one of my jack pads. I called there parts dept to order a new one which I was ready to pay for and the parts guy told me no worries and they sent it to me at no charge at all!!! Very impressed!!
|
|
|
|
Thread Tools |
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|