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Old 06-20-2014, 02:42 PM   #1
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How do I get reimbursement from FR for a warranty repair?

I had a mobile RV service come out and put an Extend a stay on my Berk 390RB and when he did he sprayed the propane regulator with soap and it started bubbling so he replaced the regulator. The coach is still under warranty so no big deal but how do I get FR to reimburse me for the part and labor to replace it? I appreciate your suggestions. Thanks.

Marcusfan
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Old 06-20-2014, 02:59 PM   #2
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marcusfan,
I would send an email to Randy Houser (rhouser@forestriverinc.com). He is the warranty manager for FR Diesel products. He should be able to tell you how to go about getting your refund.
Tom
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Old 06-20-2014, 03:10 PM   #3
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generally you have to ask them first as they usually want proof before the work is done.
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Old 06-20-2014, 03:13 PM   #4
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I still have the regulator I could send to them so they could test it themselves to see that it's leaking. I understand about asking first but I don't think it's really safe to allow propane to just continue to leak. Not to mention the cost of the propane. I guess if they won't reimburse me then I will just eat the cost of it myself.
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Old 06-20-2014, 05:19 PM   #5
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yep, you're supposed to get pre-approval for the work, to get the reimbursement.
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Old 06-20-2014, 05:53 PM   #6
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I once had a thermostat replaced at a dealer that for some reason, didn't have a contract or whatever with Forest River, thus, I had to apply for reimbursement (I was still under warranty). I shipped the part, wrote a very long and detailed letter to Forest River, and got the reimbursement in three weeks. I also called every couple days to "check status." It helps to be a "squeaky wheel."

Just write a very professional letter, use good grammar and whatever. Email may work, but I prefer the letter route.
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Old 06-20-2014, 05:59 PM   #7
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Was the regulator or the fitting leaking?
Did you actually see the leak?

Just askin' cause they will.
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Old 06-20-2014, 06:24 PM   #8
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We'll live and learn I guess. Still seems to me that something like propane leaking when I need hot water means time is of the essence. I'll email Randy and if they won't cover life goes on and the leak is fixed and I'm still a happy camper.
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Old 06-20-2014, 06:34 PM   #9
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Quote:
Originally Posted by marcusfan View Post
We'll live and learn I guess. Still seems to me that something like propane leaking when I need hot water means time is of the essence. I'll email Randy and if they won't cover life goes on and the leak is fixed and I'm still a happy camper.

My money is on Randy AT LEAST paying for the part; possibly not the labor.

He has done that for me on several occasions, even though I bought the coach "slightly" used.

Boowho??
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Old 06-20-2014, 06:38 PM   #10
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It was definitely the regulator, not the fitting. You could see where the two pieces of of metal come together it was bubbling when he sprayed the soap on there.
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Old 06-20-2014, 09:32 PM   #11
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Rule 1, get pre-approved by FR
Rule 2, keep parts and reciept, send reciept to Randy, parts if he asks
Rule 3, payment takes time to process
Rule 4, we have always been paid by FR, providing you follow rules 1,2 & 3
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Old 06-22-2014, 10:39 PM   #12
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There are a bunch of us that have had bad regulators. Don't think that this will come as any surprise to them.
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Old 06-23-2014, 11:05 AM   #13
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Must say FR is really good about taking care of there customers. I have a 2014 berk and I bent one of my jack pads. I called there parts dept to order a new one which I was ready to pay for and the parts guy told me no worries and they sent it to me at no charge at all!!! Very impressed!!
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