Originally Posted by Paulie Boy
Bought my 2014 390 BH-60 from MHSRV. I worked with Cowboy and it was seamless from start to finish. Even gave us a loaner car to get dinner and stock up on provisions before we headed home from Alvarado.
+1 on Cowboy. No pressure, if you're stuck in the decision process he'll help you get through the mire, but as effortless and low pressure transaction as you could dream about. Those guys (according to Cowboy) don't work on a commission structure like other lots; more of a salary plus bonus arrangement. Their posted prices on new rigs are generally as good as you can negotiate other places. Now, with that, the $$ trade-in you get there may be less than a deal where you're negotiating the new price against a trade-in but they have to resell the unit (and carry the paper on it until it sells) so that should make sense.
My unit delivery, because of MY schedule, was very rushed, but they knew I was coming, had replaced the fuel pump on the generator, and were finishing the final wash when i arrived. We zoomed through it all in less than 90 mins, went for a check out ride around the block and I drove home. I have to say they do a good job of checking everything before the rig is delivered.
I have yet to take it back for any service. I've had zero major issues, and the smaller issues I have to weigh out whether it's worth a 240 mile round-trip vs. a local repair of grabbing a wrench and fixing it.
I still get bored and surf the MHSRV.com site, because it was a daily habit for about 18 months! Also made 3 trips there and crawled in and out of at least 50 units, some just to gawk. I'm a fan and happy customer.