Originally Posted by lefaivre
I have a 2012 390BH-60. Less than a year from the time of purchase the step started to malfunction. The step would make a load clunking noise and jerking motion while extending and retracting.
This is a single motorized step with a well documented history of problems on this site.
After considerable negotiation with Lippert last fall they agreed replace the motor on warranty. (last October)
Now less than a year later I am having the exact same problem and Lippert tell me that I am on my own. They keep referring back to the original purchase date of the RV and completely disregard the fact that their product continues to have a lifespan of less than a year.
I have the unit booked in for service and am looking into my options of swapping out the entire step and replacing it with a different manufacture..
Who else has had recurring problems with this model of step?
Been fighting this battle since the day I got my coach last November. It "clunks" to this day. I've adjusted the linkage 25 times; it works fine for several cycles, then quits again. Replaced the electronic controller; no help.
I have not opened the motor, but have heard that it used a nylon worm gear that strips out. Have also heard there is a metal replacement worm gear available.
Finally, have heard that motor assembly is the same one used for an automotive power window..... Unfortunately, don't know the make or model of said vehicle.
In all honesty, I feel that Lippert steps are just plain junk. But if I can fix it by repairing or replacing the motor itself, I'll be happy with that.
I bought the coach used, so really have no warranty. Lippert did send me the control unit gratis, but were pretty vocal that they'd not do any more for me. Sad, since it seems to be a pretty common problem, and they know it.