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Old 03-11-2014, 08:18 PM   #1
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Manufacturing Error

I have a 2011 390QS which I have owned for one year. Shortly after I purchased it, I had all of the weights taken and called Randy at the FR factory for assistance in determining the maximum weight for a toad.

When I gave Randy the weights, he told me that my front axle was 500 lbs overweight. I was shocked, considering there was hardly anything in the basement. When I expressed my shock, he asked me if I had a linoleum or ceramic floor. When I said ceramic, there was a period silence and Randy said that they could swap out my airbags and tires.

It appears that in my unit, when they built it, they did not make the suspension strong enough. I went down to the factory in September and they put 6 brand new tires on it and replaced the air bags with stronger ones.

Has anyone else had this experience and if so, any issues with the remedial repairs?
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Old 03-11-2014, 08:27 PM   #2
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See dry weight for 390 rb thread
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Old 03-12-2014, 09:41 AM   #3
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Quote:
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See dry weight for 390 rb thread
Here's a link to that thread:
Dry Weight for 390RB
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Old 03-12-2014, 10:58 AM   #4
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DJP-
Happy to hear that FR corrected the problem with your coach. Quick question- what brand and size tires did they put on your coach?
Thanks,
Tom
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Old 03-12-2014, 11:20 AM   #5
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I called randy after reading the original thread, explained I couldn't get to the factory. They picked up the coach, took it to the factory, did the fix and brought it back. New tires are Michelin XZE2 275/80R22.5.
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Old 03-12-2014, 11:45 AM   #6
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Quote:
Originally Posted by DJP6371 View Post
I have a 2011 390QS which I have owned for one year. Shortly after I purchased it, I had all of the weights taken and called Randy at the FR factory for assistance in determining the maximum weight for a toad.

When I gave Randy the weights, he told me that my front axle was 500 lbs overweight. I was shocked, considering there was hardly anything in the basement. When I expressed my shock, he asked me if I had a linoleum or ceramic floor. When I said ceramic, there was a period silence and Randy said that they could swap out my airbags and tires.

It appears that in my unit, when they built it, they did not make the suspension strong enough. I went down to the factory in September and they put 6 brand new tires on it and replaced the air bags with stronger ones.

Has anyone else had this experience and if so, any issues with the remedial repairs?

HI:

I started the original thread. I was 900 lbs over on the back AND the front, with not a lot of personal gear on board. FR did the tire/airbag mod on my coach as well as quite a few others.

Unfortunately, nothing was done to the rear suspension, but by running with all tanks empty, I've gotten the rear down to only 200 lbs over.

I've pretty well dismissed the idea of taking it any further, even though my STATED carrying capacity (as gven by FR on the door sticker; 3680 lbs) is close to DOUBLE my ACTUAL carrying capacity (based upon the DOT weight certification labels, and staying safe/legal).

A friend of mine who is VERY savvy about such things, says my axle will EASILY carry 20000 lbs, even though it's stickered at 17500.

Everything is within limits on mine (combo weight less than 33000, front axle less than 12000) except the rear axle which says 17500 max. One guy here went so far as to compare the bills of material for the 17500 axle to the 19500 axle and I think he found them to be identical.

Boowho??
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Old 03-12-2014, 11:46 AM   #7
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Scokat, thanks for the info on the tires. They put Goodyears on my '14 390bh and I don't really like the ride I get from them. I also have a vibration in the front end that they can't seem to get rid of. Hopefully this will get sorted out quickly.
Tom
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Old 03-12-2014, 02:53 PM   #8
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Wow I thought this was all behind us. Glad to here that FR stands up and takes care of a issue. I would encourage all Berkshire owners to read the old posts. Lots of good info.

Quote:
Originally Posted by DJP6371 View Post
I have a 2011 390QS which I have owned for one year. Shortly after I purchased it, I had all of the weights taken and called Randy at the FR factory for assistance in determining the maximum weight for a toad.



When I gave Randy the weights, he told me that my front axle was 500 lbs overweight. I was shocked, considering there was hardly anything in the basement. When I expressed my shock, he asked me if I had a linoleum or ceramic floor. When I said ceramic, there was a period silence and Randy said that they could swap out my airbags and tires.



It appears that in my unit, when they built it, they did not make the suspension strong enough. I went down to the factory in September and they put 6 brand new tires on it and replaced the air bags with stronger ones.



Has anyone else had this experience and if so, any issues with the remedial repairs?
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Old 03-12-2014, 07:29 PM   #9
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Besides the weight carrying capacity the combined weight for which the Berk can haul, namely the GCWR is 33,000 and is because of the Allison 2500mh tranny. Oh, how I wish that I had the Allison 3000mh.
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