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Old 06-17-2016, 08:53 AM   #1
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Need Girard water heater help

Got out camping today and no hot water. I get a E1 error on the panel. It is trying to light but no gas? I have gas in the coach? Gen 3 model

Thx!!!
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Old 06-17-2016, 09:20 AM   #2
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I'm not sure if they are set up similar but on my gen 2, there is a reset button in the back when you take the cover off outside for the water heater. It's a small button, circle in shape.

Try lighting the cooktop inside to make sure you are getting gas inside just to double check for gas flow.
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Old 06-17-2016, 10:14 AM   #3
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Cooktop has gas
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Old 06-17-2016, 10:47 AM   #4
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When you flow water, does the control panel light up like it is supposed to do?
Hank
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Old 06-17-2016, 01:49 PM   #5
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It has a burner, maybe spiders or other insects have found their way in and are obstructing the burner?


From the manual:


E1: Ignition failure or accidental flame off during ignition.


If the established flame signal is lost while the burner is operating, the control will respond within 0.8 seconds,


the gas valve is de-energized and a new inter-purge and ignition routine will begin. If the burner does not light,


the control will de-energize the gas valve and will make one more attempt to relight the burner. If the burner does


not relight after the two trials the control will go into LOCKOUT and the unit will need to be turned off before it can


operate again. (Turn hot water faucet OFF and back ON to re-set) This could occur for a number of reasons.


# Description Photo Qty


The most common are:


• Lack of Gas in the tank


• Faulty Igniter


• Faulty Igniter connections


• Improper distance between the Igniter and the Burner


• Accumulated dirt or obstruction between


• Igniter and Burner


• Low Gas Inlet pressure
Good luck!
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Old 06-17-2016, 01:57 PM   #6
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Reset little button upper left hand corner behind power switch
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Old 06-18-2016, 10:55 PM   #7
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Quote:
Originally Posted by Lumpy View Post
Reset little button upper left hand corner behind power switch
don't think the gen3 has a reset button. only the gen2 (gswh-1m) has the limit switch and reset on it that i know of...

anyone else know if the gen3 has a reset button? i can't find one...
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Old 06-19-2016, 11:09 PM   #8
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I got ahold of Gerard and they had me rap on the proportional valve on left and BAM it lit. They are sending a replacement part as well! Great service on this one!
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Old 06-24-2016, 11:12 PM   #9
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Quote:
Originally Posted by ndfellow View Post
I got ahold of Gerard and they had me rap on the proportional valve on left and BAM it lit. They are sending a replacement part as well! Great service on this one!
this just happened to me too.. brand new unit.

had to hit it pretty hard for it to release.

emailed girard tech support and they confirmed to hit it relatively hard too. got a new valve coming in the mail to replace this faulty one. but in the meantime while i'm on the road, i have a workaround and know what to look for now.

for those that are wondering exactly what to do, the proportional gas valve is the entire unit on the bottom left. the power switch is above it. just get a ball peen hammer, wrench or whatever you have and hit it pretty hard straight down onto it. it's the brass valve with the two round caps on top and one of them has wires going to it. hit both of those fairly hard. you have to jar it loose. you won't hear anything per say, just hit it.. then go try again and you should see the flame icon go on. or if you have a helper, you should see the flame light up if you are right next to the unit.
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Old 07-01-2016, 07:46 PM   #10
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Thank you so much for this post! We had the exact same problem with a brand new unit on our first trip. Your post saved my holiday weekend! Thank you for taking the time to post such a detailed set of instructions.
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