We have had ours since 2010 and it's been good, have traveled for 30,000 miles, been to Alaska, down to Key West and inbetween so far. Engine and chassis can not be beat, haven't had a problem with them. The coach has need work, mostly minor except it needed the roof replaced. As to service, think our dealer is the pits, took forever to get anything done and would lie to us about it. We don't go to him anymore for anything. Find a good dealer, talk to past and current customers at the dealership your buying from. As to FR itself, and the folks in the motorhome division they will bend over backwards to help you, but they can't control the dealer.
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days,
2009 Berkshire, 390QS, and toad