to hear about your experience. Perhaps an appropriate email to the region or district manager would help. It has for me several times (not CW but otherwise). In any event, it always makes me feel better after I think I've been ignored or treated as a number, etc.
Re the Fantastic: I have two...one is completely manual (you open/close vent) and turned on by bathroom wall switch. The other (with "remote") is operated via a wall mounted auto/manual/off/temp set - small box. (The thing is WAY too high to reach being over the kitchen area). It also automatically closes if it starts raining. Check their website however...there are several models! Gave a great day!
Don't know about your awning. Mine has remote but it is on the same remote control as slides, etc. Can't help you there.
Cedar Creek 36CKTS
F350 Lariat ("Big Blue")