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Old 08-23-2012, 05:29 PM   #1
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Peter's email address

Does anyone have Peter L's email address? I went onto the FROG home page and sent them an email but have not heard anything. I would like to alert Peter about a problem I am having with getting the NHTSA recall done and since he said,
"it's the company’s policy and intent to make sure that every customer is a satisfied customer who can enjoy his or her RV", I would like to make him aware of this situation.

Thank you.
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Old 08-23-2012, 05:56 PM   #2
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DO NOT post it here if you do.
Please PM Tmmar directly.
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Old 08-23-2012, 06:59 PM   #3
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Atta boy, go straight to the president.... Really? Think in all cases you still need to follow the normal chain of command, something you should already know. Jmho...
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Old 08-23-2012, 07:02 PM   #4
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I have been going back and forth with the warranty manager and getting no where. I just felt that since he said that it is company's policy to make sure that every customer is satisfied, I thought he might want to hear that there may be a gap between what the president is preaching and what the factory is practising.
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Old 08-23-2012, 07:04 PM   #5
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IC, good luck to you and happy camping!
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Old 08-23-2012, 07:24 PM   #6
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Quote:
Originally Posted by tmmar View Post
Does anyone have Peter Liegl's email address? I went onto the FROG home page and sent them an email but have not heard anything. I would like to alert Peter about a problem I am having with getting the NHTSA recall done and since he said,
"it's the companyís policy and intent to make sure that every customer is a satisfied customer who can enjoy his or her RV", I would like to make him aware of this situation.

Thank you.
What was the recall and what "issues" are you having may I ask ?
Ron
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Old 08-23-2012, 07:28 PM   #7
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Recall is to replace the transfer switch. Seems that there have been problems with some of them. FR can't seem to find a repair facility that is any where close to where I live and they are insisting that it be done at a facility that does FR warranty work and can bill FR directly.
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Old 08-23-2012, 07:31 PM   #8
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What about an electrical company that sell's and installs such items ?
such as some one like this . Home - 3E
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Old 08-23-2012, 07:38 PM   #9
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Also with all due respect as I understand your frustration's but it's kind of within Forest Rivers rights to expect you to return to an authorized dealer for repairs under warranty .
It's truly not there issue that you live so far away from a dealer and don't want to take it back .
Ron
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Old 08-23-2012, 07:41 PM   #10
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I basically had suggested the same thing. I asked if they would send me the switch and I would get a licensed electrician to install it but they don't want to go that route. As I said before, they want it done at a facility that does their warranty work so that they can bill Forest River directly. I would feel safer if a licensed electrician, who does this work all the time, did the install instead of a tech at a RV center that has little or no electrical experience.
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