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Old 07-07-2010, 05:34 PM   #1
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Unhappy Power entry step

Has anyone had problems w/their entry step? Mine started making a lot of noise and not working towards the end of our trip. Albany RV has not responded to my messages so I do not plan to use them for warranty work. Does anyone know of other Forest River dealers in the lower part of NY. I have an appt. for Campers Barn, Kingston, NY next Tuesday in which I have to leave the unit and they state it should be ready the following SAt. They are a little more than 1hour from me just exploring options. My windows sound a little noisy but that may be me.
With 2500 miles, 30 hours on the generator is there anything else I should have them check?
Debbie
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Old 07-07-2010, 05:53 PM   #2
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Debbie,
Have you tried lubricating the steps? I would get a can of spray white grease and spray all of the connection joints on the steps and the mechanism underneath the steps where the motor cam is connected to the motor. After lubrication, operate the steps a couple of times and see if the lubrication helps. The steps need to be lubricated periodically to keep them working properly. I would try this first.
Tom
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Old 07-07-2010, 07:49 PM   #3
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Tom,
Is the can of spray white grease like wd-40? Or ask for spray white grease? I have no knowledge and I feel handicapped that I have to ask what some things are. I am very grateful that everyone on this forum is so helpful. I am learning so much and I hope one day I can pass it forward to help someone else.
Thanks-Debbie
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Old 07-08-2010, 08:28 AM   #4
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Debbie,

We have issues with our step also, but ours are electrical issues. Sometimes the step works and sometimes it doesn't. When the step doesn't work neither does the passenger power foot rest. Buffalo RV has it right now along with the other usual first time out issues. Nothing major, but just what one would expect from the RV. I'm surprised that Albany RV is not responsive to the warranty issues. You may want to take that issue up with Forest River and see what they have to say.

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Old 07-08-2010, 10:35 AM   #5
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Debbie,
Yes, it is a similar can to WD-40. WD-40 is not really a lubricant and doesn't last all that long. For the power steps I use the white grease lubricant. Last much longer and is a much better lubricant than WD-40. I believe you can get the white grease at any auto parts store.
Hope that the grease helps solve your issue with the steps.
Tom
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Old 07-08-2010, 10:59 AM   #6
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Hi Debbie,
While you have the rig at the dealership you should get them to do an initial service on your generator - you indicate that you have 30 hours. I think Onan recommends a first basic serivce (oil change) at about 20 hours.
I had mine done at 25 hours. It was about $50 for the service.
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Old 07-08-2010, 11:54 AM   #7
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Tom-I will try the lubricant. Who do you use for your warranty work?
Ed-So far only the power step. I will have them check the vents in the front as well.
Bubba-Thanks for the intial info. For some reason I was thinking 50hours but that is probably after the break in period.
Albany RV service does not answer the phone and on 2 occaisions I left messages one for service and 1 for prep and neither returned my call. I am happy w/my unit and hopefully will find a dealer closer. Out of warranty I plan to use the local rv shop who rents class c winnebagos. He is certified for sales and service for onan generators and right in town. I am thinking about taking some local automotive classes to get more familiar with this whole new world of travel!
Thanks-Debbie
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Old 07-08-2010, 04:23 PM   #8
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Debbie,
There is a Winnebago dealer here on Long Island that is about 30 mins from me. He is a small shop but has been in business for over 20 years.
Hope the lubricant solves your step problem. I also believe that the maintenance on the genny should be done after 50 hours of initial use. Don't know why Albany RV is not returning calls. You would think that they would want to keep customers happy.
Regards,
Tom
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Old 07-08-2010, 05:47 PM   #9
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Hi Tom,
Regarding generator break-in and initial service, Cummins Onan recommends an initial oil change after the first 20 hours - then it is every 150 hours provided you are not running it a lot in hot or dusty environments.
See link below.

Cummins Onan RV Generator Maintenance
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Old 07-08-2010, 06:42 PM   #10
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I stand corrected. I had thought for the 8k diesel genset that the first change was at 50 hours.
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