I have a Georgetown 360 that we purchased 5 months ago. The first time out, one of the bolts "sheared" that hold the step hinges together as I was exiting the coach. That was a Shocker! Nearly fell on my face. Went to a hardware store, for some parts, and did a quick repair.
Our last trip, I was exiting to purchase gas at a flying J, and the step kept repeating a "clunking" sound, as it "cycled". when it stopped the steps would not stay out in place.
When I closed the door, the same sound occurred as it tried to pull itself back up in place. Again, when the cycle was over, the steps were "hanging" down a bit, NOT tightly up in place.
I crawled underneath, tied them up with Zip-ties and bungee cords, wrapped around the hinge sections. And just to be on the safe side. disconnected the power lead.
checked it out at the camp that evening and it appears the gear mechanism is either chipped / lost some teeth, or somehow is misaligned.
We spent the rest of the trip making sure we didn't open the door, and break our necks on that first BIG step! - LOL
So what's wrong?? I'll find out next week, the RV is at the dealer for a laundry list of warranty repairs. The steps being one of them.
I never did like the way the 3 steps "Flexed", when you use it. So on amazon I purchased 2 items for future use.
Camco 43691 7"-14" RV Save-A-Step Brace
(I mounted the brace to a board to slide under the bottom step)
Safety Step F-08C-BLK 14" x 19" Black Large Folding Safety Step
(just in case)
I'll let ya know what the dealer says is wrong with my step and what they are doing to fix it! He is supposed to call me next week with an update on all the repairs.
2012 Georgetown 360DS Fire Mist
2007 PT Cruiser Auto-stick (4 wheel tow)
Remco Trans Pump /Super Springs Sumo Springs
Blue Ox Tow System / U.S. Gear Unified Tow Brake