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Old 05-12-2014, 05:55 PM   #1
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Printer Offline

I have a Dell Laptop running Win 7 and Firefox or ie 11. When I try to print, nothing happens and the item just stays in the print queue. When I look at the printer it says 'Printer Offline'. It is online right after I boot up. If I shut the computer down, the item in the print queue will print. This is a Laser Jet 4000 Series PCL 5 printer. If I switch to my Office Jet 7300 printer, I can print. Any ideas as to why the printer keeps going offline?
Thanks.
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Old 05-12-2014, 06:07 PM   #2
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How old is it?
Software up to date?
Unplug it for say 60 seconds and then restart it.
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Old 05-12-2014, 09:03 PM   #3
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tmmar,

I had an older Laserjet that would take itself offline when a fault was detected - paper out or low toner, that sort of thing. I often could get it back working by removing the toner cartridge and putting it right back in, forcing a recycle...

Worth a shot!
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Old 05-13-2014, 10:19 AM   #4
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JBoyer,
I uninstalled and re-installed the printer. I disconnected and reconnected the power cord and still have the problem. Will need to continue to trouble shoot.
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Old 05-13-2014, 10:56 AM   #5
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Is this a wireless printer by chance? I'm probably way off here, but ours is wireless. After dealing with similar "offline" issues, I realized that the computer and printer had to be on the same hot spot to work. Otherwise, mine says offline and won't print.
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Old 05-13-2014, 11:16 AM   #6
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John,
Yes, it is a wireless printer and the laptop and printer are on the same wireless router.
Tom
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Old 05-13-2014, 11:20 AM   #7
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Ok. Scratch that then. Wish I could be of more help.
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Old 05-13-2014, 11:51 AM   #8
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Wireless radios in printers can fail. I've had it happen to to a couple of HPs. Running the wireless test (if your printer has one) should hopefully detect if there's any issues. If the radio is bad, then you're looking at a possible service call to stay wireless. Or, you can do like I did for my MIL, and just connect it directly.
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Old 05-13-2014, 01:07 PM   #9
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Went through the 'Add a printer' setup again and installed the printer. It installed the printer as 'Copy 1' and it seems to be working (for now). So now it shows the original installed printer and the second one (the Copy 1). Hopefully this will resolve the problem for good.
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Old 05-13-2014, 01:13 PM   #10
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If the "copy 1"works you can delete the first one and the copy will become the main printer.

Any luck with a driver update?
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