Originally Posted by Flybob
I have said this before in response to these questions: We ( FR buyers) are part of the problem. If we refused to buy FR products until quality improved, it would improve quickly. They are selling everyone they can produce. What is their motivation to change anything?
The other problem like in my case when I bought my new 5er a year ago. I've had tents, pop-ups and TTs. I had a 97 model TT Mobile Scout 33' i bought used in 2000, in all those years I didn't have one issue with it except I replaced the brakes and tires once and replacing a pee trap that froze and broke.
I had never bought a new RV before and didn't think ahead enough to know they have issues of pooop for craftsmanship. So we shopped for 6 months trying to find a large unit that wasn't gear toward kids and sleeps 8 plus people. We are 2 with a little dog and just want a big rig for 2. We found our 42' Columbus and loved the floor plan so we bought it. Now I can fix most anything electrical, mechanical, plumbing ect... So the farthest from my mind was expecting to fix this thing out of the box, its new not used. I didn't get a PDI to speak of and didn't know anything about a PDI. My fault, I also didn't know they weren't set up like car dealers and want to make you happy after the sell, they don't care I found out and they are shade tree repair people Jack's of no trade let alone professional technicians. I had to work on our 5er for about 3 weeks every evening to correct the factory pooop. We love it now.
I found out just how sorry these dealers are after I returned my RV the very next morning after purchase and they fixed nothing but said they did and tested it several time. Shady bunch of folks they are for sure.
I'm sure if I was close to the FR factory they could taken care of all and any issues because they are professionals.
I would feel confident FR at the factory will make it right but not at there trusty dealers way out of state. if I was retired and had the time I'd travel there 1200 miles to FR factory for any repairs. I wished I could have went to this last rally in Indiana but couldn't.
I know exactly how you feel OP and wish you the best I hope factory reps look at it and fix it properly. Our rig wasn't a low end unit either and we did expect better.