I'm at the factory today having a few things repaired. Had a nice conversation with Randy. One piece of advise if you contact him or one of his folks. Leave a detailed professional message if you get his voice mail.
While repairs can be frustrating you have to leave the frustration out of the conversation. Randy was getting ready to call back an owner who had left him a message full of demands and ugly language last night! I can tell you from my experience as a customer service manager you get much further when you treat people, you want to help you, with courtesy and professionalism.
OK, I'm off my rant now.
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