Originally Posted by mjracsj
Just last week after weeks ago having my local mobile rv service guy contact Lippert directly (after he conferred with Randy at FR) and they (Lippert) then immediately shipped a complete new step which he installed with no cost to me (all warranty billing covered thru him as a 3rd party master rv tech) on my 2011 390rb which I purchased new from an unhelpful dealer last year. After about $250 of expenses on my own trying to replace stripped gears -- finally (so far so good) no more step grind/clunks! It is all a matter of how your tech is able to effectively communicate the extent of the symptoms and problem.
Boowho, accept nothing other than a new step!
Thanks for this info...... I will see what they are willing to do; I'm not the original owner PLUS the warranty is probably expired (1 year I think).... Still if they have a massive problem with the steps and they know it, they'll probably take care of me.
I've messed with it for months. The controller has been replaced; the gears are in good shape; I've adjusted it over and over.
The only thing I haven't done is open the motor itself and see if something is stripped in there.