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Old 05-20-2014, 09:26 PM   #31
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Even if you can not get to the factory Randy may know a good repair service in your area. Where I brought my rv caused some of my problems and I will not go back to them. I am going to Gaffney in June for maintenance and then I hope to find someone locally. I just came back from myrtle beach and it was awesome. The space with the slides out and everything working was great. I have a 2011 that I brought new and I am just now starting to really enjoy it. Forest river is very safety concerned and they will make things right when dealers fail to do so. If I can not get the slide fixed on the east coast I will be going back to Indiana but I will time it for the frog rally.
When I was thinking about trading I was looking at Newmar and what I learned from their forum is to take your unit back to the factory for repairs and Gaffney for maintenance because they know your unit. Not everyone can do this but I am going to try just to make sure all systems are working.
Debbie
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Old 05-20-2014, 09:39 PM   #32
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Randy has been a great help with my slide problem, he thinks it is the gear box just like TOM said. We found a place that repairs forest river trailers and he said they are great people to work with and only 60 miles from me. They should be able to replace the gear box. Thanks for everyone's input. Chris
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Old 05-21-2014, 09:24 AM   #33
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Thanks Tom and Chris we did check for them no luck! My husband was able to order 2 for $90.00 lucky for us the couch is in the driveway hopefully we can take to someone on Friday! Left another message for Mitch at Forest River no return call yet!
Kherm,
Contact your dealer. They should have come with the coach! If they don't have them, see if they can do better on the price for you.
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Old 05-21-2014, 01:44 PM   #34
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So day 3 tried calling Randy he is not available till next Tuesday! Left another message to Mitch went on line to get Randy's email address not posted anyone able to share that with me? A bit disappointed in the Service at minimum Mitch should return my call. Looks like we're grounded for a few weeks trying to get this fixed!
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Old 05-21-2014, 02:06 PM   #35
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It's always first int. and last name.
E mail is a great way to work with them our any business. Think how easy it is to forward e mail to the proper person. Stay involved here and most issues will be talked about before your problem comes up. Search will find everything like email and phone numbers. They are listed hundreds of time on the forum. Is your dealer of no help. It should be a simple part a motor in This case if I remember correctly and a Rv repair Pearson to put it in.
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Old 05-21-2014, 02:16 PM   #36
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So day 3 tried calling Randy he is not available till next Tuesday! Left another message to Mitch went on line to get Randy's email address not posted anyone able to share that with me? A bit disappointed in the Service at minimum Mitch should return my call. Looks like we're grounded for a few weeks trying to get this fixed!

Reading this again it's important to understand that this is a working office. The guys are all over the plant working and are out if the office a lot. Maybe the should have secretary's but they don't. Right or wrong that's the wY most of the industry works. E mail and I have never had them not back to me in 24 hours. Also try Andy in parts if you just need a part. Have you had a Rv person look at it yet? I just don't understand why your dealer is not more help. Feel free to PM me and I will give you my phone number and we can talk more about it if you think that can help. I know Tom had the same issue. PM him he's a great guy and will help in any wAy he can.
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Old 05-21-2014, 02:20 PM   #37
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Phil, Thank you and yes if we could we would contact dealership. We purchased at McMahon's RV Forest River no longer does business with them. And of course we understand that they are in the middle of being sold. So unfortunately we only have Forest River to go to! We may need to just trade it in so we can reestablish with a dealership that could help us out! This forum has certainly answered the question on what the problem is. Once we receive the safety straps that we had to purchase we will take it and get it fixed. I just wanted to clarify with Mitch that the fix would work! I do own a business myself customer service is and should always be a priority appreciate your comments'
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Old 05-21-2014, 02:20 PM   #38
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Ok read more and you don't need to wait on the slide locks. A 2x4 cut to size and placed in between the slide frame and the coach will allow it to be driven anywhere. 5min and you can be in the road.
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Old 05-21-2014, 02:24 PM   #39
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Did that still creeped out went with caution and ordered straps should be in today! Don't want to cause any further damage. 😄
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Old 05-21-2014, 02:29 PM   #40
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Cadbid,
Definitely the motor/gear box. That is the same noise mine made. Just as an FYI, the motor/gear box is usually installed as one unit. Once it is swapped out, all of the cables would need to be adjusted.
Good luck,
Tom
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