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Old 07-20-2014, 11:59 AM   #11
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Seeg,
Hope you can get a bolt and be on your way. I think that if you repair a warranty item that FR will reimburse you. I would send Randy Houser an email explaining the situation. He is great to deal with and will be sure you are taken care of. And, as rattlensmoke says, sounds like a law suit waiting to happen.
Hope the rest of your trip goes well and that you don't have any major problems.
Tom
Would you happen to know Randy email address and phone number. I tried calling FR but I couldn't even leave a message.

Thanks
Dan
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Old 07-20-2014, 12:12 PM   #12
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Dan,
Randy's email address is - rhouser@forestriverinc.com and his phone number is -
574-522-1583.
Better to email him than phone him but I would do both.
Good luck,
Tom
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Old 07-20-2014, 12:15 PM   #13
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Tom

Thanks, appreciate the quick response.

Dan
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Old 07-20-2014, 12:49 PM   #14
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Above and beyond, From reading dozens of other posts and looking at my step it appears the bolt may have been welded on. Heading for a hardware store for easy outs and some decent drill bits. One person drilled the threads completely out and I assume used a somewhat longer bolt which he nylocked in place.
Perhaps not, two places I went did not have any that short and KW was out of stock.

A suggestion was offered to use a short piece of SS pipe with a standard bolt and nylon locking nut with a washer.
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Old 07-26-2014, 11:23 PM   #15
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Update, I emailed Randy as suggested and he got back to me ASAP advising he had forwarded our email to Lippert Components the stair manufacturer and to let him know if, at the end of the day if we didn't hear from them. We didn't but in the meantime I found the shoulder bolt at a Fastenal store for $3.00. I emailed Randy back after my wife refused to help me install the new bolt. The first thing the next morning we heard from Lippert.

They overnighted the 53 lb step to our address in Boise. It showed up Wed morning along with a tech to install it. I really can't complain about the attention that both Lippert and FR gave to the matter. The new step is an exact replacement but I have to admit it sounds much better (no clunk) than the old step. We'll see how long it holds up.

Dan
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Old 07-27-2014, 11:34 AM   #16
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Awesome news Dan. I love it when a company steps up to the plate and knocks it out the park.


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Old 07-29-2014, 09:31 PM   #17
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Awesome news Dan. I love it when a company steps up to the plate and knocks it out the park.


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Somebody SHOULD step up to the plate. That particular step unit is junk, IMHO.

Haven't had the bolt breaking happen to me yet, but had to replace the motor AND the electronic control module, before I did the steps retracted without a bad case of "hiccups".

And it still has a delay in it if I cycle it (up to down and vice-versa) to quickly. For example, open the door, step goes down, close the door, step waits about 5-10 seconds before retracting.

boowho??
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Old 07-30-2014, 06:51 PM   #18
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My step was making a lot of noise and a clunk when retracting. I lubricated all of the pivot points and the gear that rotates to retract/extend the step and it makes no noise at all now. Much quieter!!
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Old 07-30-2014, 07:47 PM   #19
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I need to do that also as mine makes a bunch of noise.
WHat kind of lube did you use?
All I have with me is silicon.

Mine has also been delaying for a few seconds before retracting sometimes.
I think OC said his had done that for a while and never found a solution.
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Old 07-30-2014, 07:57 PM   #20
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Do my step joints once a month with silicon haven't had any problems. Also leave the step switch in the off position when camped so it only goes up when with engine running. Less wear and tear on steps.
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