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Old 07-14-2016, 04:12 PM   #1
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Those of you who worked with support at Girard

What was you experience?
This week i have both sent email and left voice mail with them, and so far, no response or acknowledgement.

I was hoping to trouble-shoot mine with them.
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Old 07-14-2016, 05:03 PM   #2
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Most times I called the tech support in California they were very helpful but the last time I called and spoke with Kyle he was very short on the phone and not willing to discuss my issue. Told me that was just normal.

I think they are getting tired from all the same questions that are constantly being asked of them. The issue is with the Gen 1 and Gen 2 units that most of us are not happy with.

Keep trying to contact them and remember they are on west coast time.
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Old 07-14-2016, 05:39 PM   #3
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Those of you who worked with support at Girard

I had good relations with them. But from recent responses I don't know. I wonder if the fact that FR has gone to two different other companies now if maybe they see no reason to be so helpful. ??

Russell
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Old 07-14-2016, 06:09 PM   #4
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Quote:
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I had good relations with them. But from recent responses I don't know. I wonder if the fact that FR has gone to two different other companies now if they see no reason to be so helpful. ??

Russell
Yea, that's what I was thinking.

Thanks
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Old 07-14-2016, 07:32 PM   #5
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Ken
As of March this year, Girard placed two technicians at Goshen. They are Mitchell or Scott Thomas at 866-559-1221. I do not believe that they are intended as Girard Tech Support. They helped me once and are couple of very friendly guys. Hope this helps.
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Old 07-14-2016, 07:37 PM   #6
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I also had to deal with Kyle two weeks ago when our flow switch failed. I never received a call back and kept calling and hitting different extensions until I got a live person. Kyle was not that friendly and basically told me how I temporarily got my heater working was false...

I'm only 40 years old and don't think this will be my last coach and I will never buy another one with this water heater setup.
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Old 07-14-2016, 08:10 PM   #7
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I also had to deal with Kyle two weeks ago when our flow switch failed. I never received a call back and kept calling and hitting different extensions until I got a live person. Kyle was not that friendly and basically told me how I temporarily got my heater working was false...

I'm only 40 years old and don't think this will be my last coach and I will never buy another one with this water heater setup.
I agree. Knowing what I know now, I wouldn't get another coach with one of their products.

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Old 07-16-2016, 02:08 PM   #8
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We've been very impressed with both the technicians' response and expertise. We have a first generation device and have had to call them at least a half-dozen times. All problems were quickly diagnosed over the phone and, mostly, the tech walked me through the fix. We needed parts twice, which were quickly sent (and the right ones). The last time (a couple months ago), I bitched about the postage fees ($20+) for an $8 part - the tech arranged for it to be sent USPS for $2. So put us in the happy-with-support-annoyed-it's-needed-so-much group!
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Old 07-16-2016, 09:17 PM   #9
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Maybe they're busy. So far they have ignored me for a week.
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Old 07-16-2016, 10:14 PM   #10
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Good response

Last week I called after hours. I got a call back first thing in the morning with a very helpful response that was way beyond what I expected.
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