Reply
 
Thread Tools Display Modes
Old 06-22-2012, 09:40 AM   #1
Senior Member
 
tmmar's Avatar
 
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,258
TO- All Berkshire and Georgetown owners with side view cameras

Was just reading another post and discovered that the manufacturer of Jensen and Voyager products monitors this forum. I replied to the original post stating the numerous times that problems have ocurred with the Voyager side view cameras. If you want to add to this post so that we can enumerate all the problems maybe we can get some sort of resolution. The poster is: Jensenrvdirect if you would like to send a message directly to them but I think we should all try to reply to one post so that they can see how widespread the problem is!
__________________

__________________
Tom and Margaret
2014 Berkshire 390bh-60

tmmar is offline   Reply With Quote
Old 06-22-2012, 12:50 PM   #2
Senior Member
 
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
That is great news. I have not had the moisture issues with mine but could not be more disappointed with clarity of the system. I can't see the side view on daylight at all. I have adjusted the monitor but it just is not enough adjustment to make it work. I hate to think that I need to spend money on a color system to make this work.
2011 Berkshire 3900rb
__________________

__________________
Phil57 is offline   Reply With Quote
Old 06-22-2012, 10:00 PM   #3
Future Berkshire Owner
 
Joker's Avatar
 
Join Date: Mar 2011
Location: Colorado
Posts: 193
Ditto Phil. No moisture but definite contrast/ brightness problems now matter how I adjust the screen unit.
__________________
Joker is offline   Reply With Quote
Old 06-25-2012, 11:44 AM   #4
Commercial Member
 
Join Date: May 2012
Posts: 48
I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.

ASA works toward continuous improvement in all areas of our product line, including design, dependability, features & function. We stand behind our product and will warranty defective product as needed. For any warranty assistance, please feel free to visit your dealer or contact our Technical Service department at 877-845-8750 (M-F, 8:00AM to 6:00PM EDT).

We appreciate any feedback that helps us continue to make improvements to better meet our customerís needs. I will forward any suggestions on to our product development team.
__________________
ASA Electronics - Producer of JENSEN RV TV's, stereos & speakers; Voyager Observation Systems & Advent appliances.

jensenrvdirect
JENSENRVDirect is offline   Reply With Quote
Old 06-26-2012, 11:53 AM   #5
Senior Member
 
kingwood390bh's Avatar
 
Join Date: Nov 2011
Posts: 270
Its nice to know that this forum is a source for feedback to the manufacturer. I have had a similar issue with my side view camera. Between the contrast and picture clarity, I have begun to rely exclusively on my mirrors. I have had no moisture issues. Since the Jensen is capable of supporting color cameras, an upgrade for a reasonable price might be worth it.
__________________
kingwood390bh is offline   Reply With Quote
Old 06-26-2012, 12:05 PM   #6
Senior Member
 
tmmar's Avatar
 
Join Date: Apr 2008
Location: Long Island (Nassau County), NY
Posts: 4,258
Quote:
Originally Posted by kingwood390bh View Post
Since the Jensen is capable of supporting color cameras, an upgrade for a reasonable price might be worth it.
Unfortunately a 'reasonable price' doesn't exist. According to their web site, they want from $396 to $460 per camera for color side view cameras. If they did have reasonable prices I would have upgraded long ago.
__________________
Tom and Margaret
2014 Berkshire 390bh-60

tmmar is offline   Reply With Quote
Old 06-26-2012, 12:53 PM   #7
Senior Member
 
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
I think that with the replies posted here there is a issue with the camera or the display. I also do not use the side much and the back in sunlight is not great. I was backing up to park and could not see a thing. I hit a sign post and did 50 dollars damage to a bike rim on a carrier. Thank goodness it was not the bumper.
The point is these cameras should work better and I am willing to pay to upgrade a reasonable amount. When I purchased my MH I new it had a B&W system I just thought it would work better.
__________________
Phil57 is offline   Reply With Quote
Old 06-27-2012, 12:47 PM   #8
2011 Berkshire 390BH-60
 
TaterColo's Avatar
 
Join Date: Mar 2011
Location: SW Denver Colo
Posts: 310
Quote:
Originally Posted by tmmar

Unfortunately a 'reasonable price' doesn't exist. According to their web site, they want from $396 to $460 per camera for color side view cameras. If they did have reasonable prices I would have upgraded long ago.
I agree. I almost pulled the trigger on color cameras but then saw it would be over $1k! In the scheme of things I guess I should not gripe since I paid over $150k for the coach. To bad they just didn't add color cameras to begin with - I could of handled the cost better.
__________________
TaterColo is offline   Reply With Quote
Old 06-27-2012, 01:48 PM   #9
Senior Member
 
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
I just visited with Marc and Jan 62in the right lane and was surprised to learn the 2012 have been upgraded to color cameras. Must have had a problem with the B&W?
__________________
Phil57 is offline   Reply With Quote
Old 06-30-2012, 07:01 PM   #10
Senior Member
 
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
We have had a lot of discussion on cameras on the thread and helpful PM's. I have used my MH for three weeks and driven six hundred or so miles all during the day and all in bright sunlight. The adjustments suggested by the manufacture have helped. I have the brightness and the contrast set at 7. I get some wash out yet mostly when first activating the camera and when there is reflection off a car or truck that is close. I don't know if this is just a B&W issue or if the color cameras are affected my this. I would love to here from anyone with the color cameras on this. I will most likely keep this upgrade on my wish list as I can't afford to spend the nine hundred or so to make it better. I will at some point switch them for color. Those still having issues try the settings at 7 and see if it helps for you. I had mine at 6&8 and this did help.
__________________

__________________
Phil57 is offline   Reply With Quote
Reply

Tags
berkshire

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 07:49 AM.