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Old 08-02-2015, 05:33 PM   #1
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Visit to Elkhart Indiana Berkshire Factory

I would like to let everyone know that our visit to the Elkhart facility for the repairs, was executed professionally and expediently by the staff coordinated by Randy & Mitch . Their approach to customer service is second to none, I can only hope that one day they can pass this philosophy on to the dealers that sell and service their units.

Thanks to Randy & Mitch for their cooperation, they have reinforced our belief in the decision to purchase the Berkshire Motor Home. I look forward to future dealings with them.

George & Diana ``Proud Berkshire Owners``
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Old 08-02-2015, 08:41 PM   #2
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Right on!
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Old 08-03-2015, 09:05 AM   #3
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Old 08-03-2015, 12:30 PM   #4
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Those guys are the man.
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Old 08-04-2015, 12:59 PM   #5
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I agree they are the epitome of customer service.
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Old 08-04-2015, 02:08 PM   #6
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I could not agree more. They know how to keep a customer happy and they are straight with with their answers. A Top Notch Team to deal with.
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Old 08-04-2015, 07:48 PM   #7
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Quote:
Originally Posted by GHodge View Post
I would like to let everyone know that our visit to the Elkhart facility for the repairs, was executed professionally and expediently by the staff coordinated by Randy & Mitch . Their approach to customer service is second to none, I can only hope that one day they can pass this philosophy on to the dealers that sell and service their units.

Thanks to Randy & Mitch for their cooperation, they have reinforced our belief in the decision to purchase the Berkshire Motor Home. I look forward to future dealings with them.

George & Diana ``Proud Berkshire Owners``
That is great to hear. I have talked a bit to both Randy and Mitch, they are great. You are spot on with sharing that spirit with dealers. That is a dismal situation as far as most of us can tell.
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Old 08-04-2015, 09:58 PM   #8
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As an expat Brit, I'm interested in how you folks pronounce "Berkshire". In the UK its a county close to London and it's pronounced "Barksher". Is it pronounced "Berkshyre" here, or something in between the two?
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Old 08-05-2015, 08:31 PM   #9
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I pronounce it Berkshyre, I do not know for sure if that is correct..
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Old 08-06-2015, 05:28 PM   #10
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Andy & Roger and team are the GREATEST service techs I've met. They were here fixing problems and they were so AWESOME at what they do. They saw us pull in & came right over. 4 golf carts pulled up & got right to work. THAT's SERVICE!


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