I avoid getting any kind of service from Camping World in Katy, Texas. I believe in 2nd and sometime even 3rd chances especially when this shop is so close and convenient to where I live. But you eventually learn.
I purchase a new travel trailer from this CW and had warranty work done and a insurance claim repair done. Every time I took some for them to fix they may or may not fix it and usually damaged two or three other things. Once I pick up my trailer and took to a camp ground only to find they had kept my power cord.
The only positive thing was that twice they left a few small hand tools in the trailer. I kept them.
I should have been tip off from the beginning because the first time I had to go back for service. The day I bought my trailer. I pulled out of CW with a new trailer and went straight to a near by campground. While unhooking from my TV I realized that the Hitch Ball was hand tight. Since I didn't have a thin wall socket required to tighten it I took it back to CW. They tightened it with a pipe wrench......