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Old 07-02-2015, 12:11 AM   #11
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They are assembled in China what does that tell you. It was under charged at the China factory. Mine was also but I'm an A/C guy so I fixed it right away for DW. Still working perfect after a month. Sorry to hear your unit is like my new one was. Assembled in China!!!!
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Old 07-03-2015, 11:27 AM   #12
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Just my story;!
2015 model, July 4th trip 2014, rear ac did same thing yours did.
Stayed outside most of trip, it was hot!!!
Dealer replaced ac, week later, good to go!!!!
Fast forward: ac working fine @ home, set up at same park 7-1-15. No rear air!!! It's hot. Service man came out, best he can do is next wknd, dj Vu!!!!!
He also said compressor is built overseas, then assembled stateside.
He's actually installed two that didn't work out of the box!
More cold refreshments will be enjoyed this wknd !!!!!
Happy Independence Day everyone!!!!!


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Old 07-03-2015, 12:46 PM   #13
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From the information I have read on this forum, some of these air conditioning units don't have fittings for checking and adding freon. That would make it hard for a general service tech to provide help. That's why replacement, hopefully under warranty, is the option.

The bigger picture is the real lack of caring on the part of dealers and manufacturers to solve deficiencies on our units. If a repair division at a dealer always runs 6 to 8 weeks behind the economics of it says add more capabilities to the system. Not rocket science. I believe someday a smart businessman will figure this out and make a killing providing timely and good service.
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Old 07-04-2015, 03:52 AM   #14
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The A/C units on RV's do not come with service ports, unlike home A/C units and auto A/C units. The freon pressures on these RV units cannot be checked by just attaching gauges to them. I know, some will tell you that you can add a "tap valve" to these RV units but those valves have a standing history of leaking. My selling dealers policy is that you bring your RV in and they will put it "in line" for repair. IF that first unit has major problems then all the other units will have to wait their turn for repairs. Yes, this is where more capabilities (manpower) would have to be put into place. I called to local guy today (Fri) to ask about his status and he informed me that he still has no room for my unit and next week isn't looking so good. I'm thinking it's time to just take it up to the selling dealer and wait for them to do it.
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Old 07-22-2015, 01:21 PM   #15
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Update: The local guy called today (Tue) and asked if I could get some numbers off of the A/C unit and an amperage draw while the unit is running. He then would call Dometic about getting them to send a replacement unit. Easy enough. I had to get the essential numbers such as serial #, model #, unit BTU, and there was actually an SKU # on the tag. I then had to get the differential temp (known as Delta temp) which was 94 degrees incoming air and 88 degrees discharge air, so a 4 degree Delta. The interior temp of the unit was 96 degrees at this time. These temps were taken with an electronic thermometer, which is accurate. The amp draw was 12.4 amps while running. He didn't request a starting amp draw but I measured this and it was 15.6 amps. These were good readings according to him. I actually typed all of this info down and drove over to his shop to hand it to him. When I met him I recognized him as a friend of a good friend of mine. That seemed to help as we talked about our mutual friend and the friends wife. Steve sat right down and called Dometic to start the warranty request. The Dometic person asked for the info (the same as the service guy asked for) and stated that she had put this into their (Dometic's?) computer and he should have his answer tomorrow (Wed.). Steve asked why he could not get the request done now as this is how this exact situation had been handled for him prior to today. Ready for this one?: The Dometic lady told him that due to a large number of requests for replacement A/C units in the last few months that it is taking more time to review each one. Sounds like a problem to me. So-I'm back to waiting now but I feel better knowing that something is in the works to get my A/C unit replaced and it sounds as if I will not have to wait six to eight weeks for another RV service center to loo at the problem. And again- -why doesn't Dometic stand up and admit that there could probably be a problem with some of their A/C units? Maybe, just maybe something nice will happen to me- -soon.
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Old 07-22-2015, 01:45 PM   #16
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Sounds like things are moving anyway, so good luck. BTW, your delta temp is 6 degrees, not 4. Still way too low so doubt that will make any difference as far as qualifying for a replacement.
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Old 07-29-2015, 11:35 AM   #17
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Whoooopeee! Steve called this A.M. to tell me that the new A/C unit had come in. He wants the unit first thing Thursday morning and told me that he should/might have it ready to go by Thursday afternoon. Maybe, just maybe- - - -
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Old 07-29-2015, 11:57 AM   #18
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Does Steve have a brother in Maryland? Sounds like a great resource.
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Old 07-29-2015, 08:00 PM   #19
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Well, here is our story from last week with a Dometic AC unit. We have a new Salem Hemishere 263RL and have been out in it 20 days since we took possession in April. We are in Florida and need the AC? Have a single 15,000 btu unit. A week ago Sunday starting out on our 8 night trip the unit did not appear to be cooling line it been on previous trips. Went to the springs for the day and back to the unit and it was not cool at all. Checked the split and it was about 4 degrees. Knew we had a problem. No internet or phone connection to check for possible locations to get fixed until Monday morning. Just had to have air for the next week as we were to two different beach state parks in Florida and to Gulfport Mississippi (hot).
Left the springs and my wife googled for RV repair. Called one local place in Trenton Florida, Dan Joyce Mobile RV Repair. Said to bring it to his shop if we were driving out of the park. 20 minutes later pulled into a very rural pole barn set up where he had several units he was working on. Took amp readings and said it needed to be replaced. LUCKY us.......he is Dometic warranty rep. Took serial numbers, called and they approved replacement and he just happened to have a 15,000 unit on hand. Replace under warranty and were on our way in 1 hour.....! Needless to say I tipped him well. Rest of the trip went very well in hot weather with cold AC...thanks to Dan.

Cannot imagine how we could have survived without it.
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Old 07-31-2015, 11:41 PM   #20
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Glad to know that you had some good luck "80gator". As I had stated on post #17 I took my camper to Steve about 8 A.M. Thursday. As I was unhooking it he told me to come back about 2:00 and get it. I had to question him on this but he told me that he had two guys he was going to put on this right now and they should be finished within an hour and a half. He wanted to let the unit run for a while before I picked it up. Sure enough I went back at 2:00 and it was ready. I was nice and cold inside so I was happy. All I had to do was sign a paper authorizing Dometic to pay his business and he was happy. I suppose I could say everyone was happy, happy. It's sitting in my back yard now and cooling very well. Case closed on this one.
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