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Old 12-15-2014, 11:35 AM   #11
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Wonderful! Glad they didn't charge you.
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Old 05-14-2016, 08:29 AM   #12
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This blue light special is definitely not a good thing. Thanks for the info. Calling Monday morning.
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Old 05-14-2016, 09:18 AM   #13
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As others have said thanks for the info I'm going to call and get the kit. I also found that at first it seemed neat (something new) but quickly became annoying as the blue washed out the natural color of the labels on items.
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Old 07-07-2016, 06:16 PM   #14
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Thanx all for the info on the replacement light module. We, too, had the gawdawful blue in the DMR702 of our 8528IKWS and can't believe Dometic thought this was a good idea.

Anyway, based on previous posts I called Dometic CS and requested a white LED module. The very young sounding lady I spoke with wanted to charge me retail cost plus $15 shipping to which I cited them having provided them gratis to others in the past. A couple of rounds of "I'll have to check with my supervisor" got it gratis and no shipping. That was over 2 weeks ago and I was beginning to think I had been gaffed off until UPS made a delivery yesterday afternoon. Looking forward to replacing the module before our next trip and not have to look at black lettuce, etc.

Great forum, thanx to all.
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Old 07-07-2016, 06:29 PM   #15
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Quote:
Originally Posted by TandSH View Post
Thanx all for the info on the replacement light module. We, too, had the gawdawful blue in the DMR702 of our 8528IKWS and can't believe Dometic thought this was a good idea.

Anyway, based on previous posts I called Dometic CS and requested a white LED module. The very young sounding lady I spoke with wanted to charge me retail cost plus $15 shipping to which I cited them having provided them gratis to others in the past. A couple of rounds of "I'll have to check with my supervisor" got it gratis and no shipping. That was over 2 weeks ago and I was beginning to think I had been gaffed off until UPS made a delivery yesterday afternoon. Looking forward to replacing the module before our next trip and not have to look at black lettuce, etc.

Great forum, thanx to all.
Pay close attention to how the wires are run when you pull the led board and route them the same way or the board will not fit correctly in the fridge. Guess how I know this!
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Old 07-07-2016, 06:50 PM   #16
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Thanx for the heads up.
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Old 07-07-2016, 07:01 PM   #17
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Quote:
Originally Posted by TandSH View Post
Thanx all for the info on the replacement light module. We, too, had the gawdawful blue in the DMR702 of our 8528IKWS and can't believe Dometic thought this was a good idea.

Anyway, based on previous posts I called Dometic CS and requested a white LED module. The very young sounding lady I spoke with wanted to charge me retail cost plus $15 shipping to which I cited them having provided them gratis to others in the past. A couple of rounds of "I'll have to check with my supervisor" got it gratis and no shipping. That was over 2 weeks ago and I was beginning to think I had been gaffed off until UPS made a delivery yesterday afternoon. Looking forward to replacing the module before our next trip and not have to look at black lettuce, etc.

Great forum, thanx to all.
Replaced mine last year and like most had to get a bit stout with them but I did get the light free and no shipping. Easy to replace just pull one plug put in new board and so forth. Later RJD
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Old 07-21-2016, 04:59 PM   #18
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I was just on hold through 15 people in "queue". Called at 1:30pm (Pacific Time)

Then down to 12 then down and down.

Waiting, waiting. Down to one ....then no music ??

They hung up ?? Called back......

They close at 4:45....asked why they make people wait, then hang up on them....she said "I don't make the rules". .........RUDE.
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Old 07-21-2016, 05:35 PM   #19
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I called early in the morning and they were very nice to me. They shipped the replacement board out that day. I had no wait on the phone line.
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Old 07-22-2016, 01:39 PM   #20
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Called early this morning and got much better results. Only six in the queue. They are sending one ASAP.... free of charge.
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