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Old 06-20-2013, 02:33 PM   #1
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Join Date: Jun 2013
Posts: 87
Cedar Creek LED light Warranty - it works!

A month after our first trip, the front closet LED GIG light went out. It was on about 2 minutes and then went off by itself while I was putting things in the closet. When I looked up at the turned off light, I could faintly smell that burning electronics smell. I knew it wasn't a fuse because all the other lights in the bedroom were still on. I took the frosted lens cover off and saw light burn marks around one of the little chips on the circuit board. I knew that it was a component failure.

I sent an email to our dealer and got the usual response. I then did a web search for Patrick Distribution and got a web site with a "contact us" portal. I sent a message at 5 pm and at 7 am the next day I got a very nice phone call. I didn't get the gentlemen's name, but he really understood customer service and promised to get a new LED light sent out to me right away.

Thank you to Patrick Distribution, and thank you to Cedar Creek for selecting such a professional vendor for a critical component. It is one thing to advertise that you offer a warranty, and quite another to actually take pride in honoring it once it is sold.
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2012 GMC 3500 Duramax Crew Cab, SuperGlide 20k
2014 Cedar Creek 36B4, LP Onan, Level-Up, Trail-Air pin, electric fridge
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Old 06-27-2013, 01:08 AM   #2
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Join Date: Jun 2013
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Follow up from last post...

A package arrived on Saturday after I called. Patrick Distribution sent a perfect replacement lamp - the right size, the right model. Swapped it out and we are back in business. Great product, great warranty, great company.
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2012 GMC 3500 Duramax Crew Cab, SuperGlide 20k
2014 Cedar Creek 36B4, LP Onan, Level-Up, Trail-Air pin, electric fridge
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