We just got our 23IKSS a few weeks back, and we have the same thing happening. For reasons I don't understand, the iRV unit always defaults to having the captions on when we play a DVD. The only way we've been able to fix it is to go into the DVD menu and change the settings in the DVD menu itself to remove the captions. Usually, we forget to do this, start a movie, see the captions, and then have to eject the movie to get back into the main menu & change the settings...I'm sure over time we'll get better at doing that before we start watching the movie. But it would be nice if we could figure out a way to get iRV to NOT default to that every time we put a movie in - so would love to hear if anyone has figured that out yet!!
2017 Rockwood Roo 23IKSS
2017 Ford F150 (on order!)