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Old 02-27-2008, 08:31 PM   #41
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as i have said, i have replaced many of these units trying to find a good one. my dealer has been great. i did find many wiring problems as well, but i cleared up all the troubles before replacing the first unit. i have doulbe checked all wiring and speakers. the units are crap. the new shipment my dealer recieved of 8 units are all good. i have been told they have fixed the trouble with the units. time will tell. good luck with your dealer. i have a great relationship with my dealer. he bends over backwards for me.
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Old 02-28-2008, 12:43 AM   #42
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as i have said, i have replaced many of these units trying to find a good one. my dealer has been great. i did find many wiring problems as well, but i cleared up all the troubles before replacing the first unit. i have doulbe checked all wiring and speakers. the units are crap. the new shipment my dealer recieved of 8 units are all good. i have been told they have fixed the trouble with the units. time will tell. good luck with your dealer. i have a great relationship with my dealer. he bends over backwards for me.
here here to dealerships going the extra mile as they should, mine was the same way!!! They let me take out the stereo and they sent me a new one with a prepaid shipping label to send the old one two, and three back, finally decided to get a refund check from rockwood as they know they have a problem, mind you I got a refund check after my year was expired
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Old 02-28-2008, 06:33 PM   #43
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Welp... Guess i`ll bite on the replacement for mine. I emailed my dealer yesterday and awaiting a call. That noise drives me nuts and we havent even camped in it yet!!! Grrrrr

Joel
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Old 02-28-2008, 07:29 PM   #44
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you need to email Jeff Richardson at the Rockwood/Flagstaff , he is the warranty Guru. My dealer has never been like yours, that seems to be very unproffesional in my opinion, esp knowing the history of these units!!!! I believe he is in charge for Rockwood, I think also Flagstaff, anyway here is his email hope this helps


jrichardson@forestriverinc.com
Thanks for the contact name and e-mail address. I have sent Jeff an e-mail and will see what happens. I really appreciate the assistance.
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Old 02-29-2008, 10:34 AM   #45
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Thanks for the contact name and e-mail address. I have sent Jeff an e-mail and will see what happens. I really appreciate the assistance.
Hey, no problem, hope you get satisfactory results, please keep us posted!!!
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Old 02-29-2008, 10:36 AM   #46
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Welp... Guess i`ll bite on the replacement for mine. I emailed my dealer yesterday and awaiting a call. That noise drives me nuts and we havent even camped in it yet!!! Grrrrr

Joel
LOL we know what you mean!!!
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Old 03-03-2008, 04:50 PM   #47
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went to pick up new 8313ss on sat with friend also picking up his 8313ss .his tv sound would not play on main speakers mine had horrible buzzing sound in main speakers .needless to say both TT still at dealer .thinking rockwood knows they have a problem and still dont fix it how is the rest of TT with that attitude.might just pull out of deal
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Old 03-03-2008, 05:27 PM   #48
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I found the rest of the trailer or me anyway has been great with minimal problems, I feel we got our moneys worth other than the stereo, Forest River gave me a refund for the stereo after it was out of warranty, I have had a keystone in the past with a known lamination problem and I just got the run around.
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Old 03-04-2008, 07:27 AM   #49
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gsp bob. don't let the stereo stop you from getting the rockwood. i am very happy with my trailer and have now received a good radio from rockwood. it works great. i am told the issue is repaired. they did not know it was in the surround sound. now they do. the dealeship you are dealing with probably never even tested the radio. my dealer told me if they had not repaired the trouble soon he would have bought a different system and charged it back to rockwood. I did a lot of research before purchasing a rockwood. my parents just purchased a new terry resort and are have lots of major troubles.
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Old 03-04-2008, 07:35 PM   #50
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told by dealer today rockwood sending new radio will be there thursday.i should know something then.
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