Originally Posted by dezolen
You would have a 2010 version. The Concertone previous models are the faulty ones. Guessing anything before 2009 just fills the cabinet opening.
The concept was good if it were realiable.
PS I did offer to buy the newest version but only if Concertone would warrantee it for 5 yrs but they declined.
I have made more than a few posts on this Forum stating that I am NOT naive enough to believe that there were no issues, BUT I also believe at looking at all the facts (which back up what I said).
I also said, I understand that the pain and aggravations caused are real for the folks that experienced them and for that I and Concertone are sorry. In fact, Concertone is so concerned with running the best business they can they hired me! I am grateful for and excited about the opportunity for the reasons I had stated previously.
I agree with you that feature for feature (and even dollar for dollar) the Concertone Units offer a ton of value - IF THEY WORK! Which at least a few folks having working units and are happy with them! In FACT, from a statistical point of view very few products have failed, but again I understand that for those that had issues it was thoroughly inconvenient!
That said, are you really surprised Concertone would not offer you a 5 year warranty???
Would another solution have been acceptable?
How about a Repair Service?
How about a Service Plan?
How about an upgrade program?
How about Technical Support?
What other suggestions might you all have for me???