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Old 04-18-2011, 01:07 PM   #1
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Angry Concertone- JUNK SUPREME

I haven't used my new 2009 Lexington once! The replaced ZX600 doesn't play CDs or DVDs same as first!! Now reading other posts, Bob Fields says I have to take it back to dealer!! Dealer is 90 miles away & involves 2 trips!! What a kiss off! There has to be a better replacement system then this POS!
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Old 04-18-2011, 02:15 PM   #2
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I totally understand your frustration.
I went through the process three times.
My dealer was only 60 miles away though.
My unit would work for a month or two and then give up the ghost.
After the last failure I jerked it out and when another direction.
If you are still under warranty then you might ask forest river if they will give you a new unit.
The 600 is problematic and they know it.
I hear that the next model series is supposed to be a better unit.

If you are under warranty you are going to have to play the game.
Believe me, I tried everything I could but they have to follow their policy of bring it in and we will look at it.

I know you are upset but Bob is your best bet for direction on handling this issue.
He wasn't around when I went through my ordeal.

Hang in there, call FR and voice your frustration.
Maybe your result will be better than mine.

Bill
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Old 04-18-2011, 02:58 PM   #3
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why don't you just take it out and have the dealer pay to get it shipped to them or Concertone for a replacement.

it's very easy to take them out.
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Old 04-18-2011, 03:27 PM   #4
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Ask FR to provide you a Jensen, there are using these now on some of the TT.
Jensen AWM970IP Wall Mounted DVD CD USB AM/FM iPod Ready Stereo Camper Trailer RV even if there is a slight cost difference it would be worth it to avoid the Concertone issues that seem to come up here. BTW we have had TT's with both of these units and no problems with either one, (lucky I guess).
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Old 04-18-2011, 07:42 PM   #5
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We have only had the video jumping issue with ours. So long as I can listen to music in the background I am happy. I don't go camping to watch the t.v. I have had the Jensen brand as well and they are just as much garbage as the next. any company under the flag of audiovox has a thumbs down from me.
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Old 04-18-2011, 07:45 PM   #6
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Quote:
Originally Posted by trailraider View Post
We have only had the video jumping issue with ours. So long as I can listen to music in the background I am happy. I don't go camping to watch the t.v. I have had the Jensen brand as well and they are just as much garbage as the next. any company under the flag of audiovox has a thumbs down from me.
Agree.
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Old 04-18-2011, 08:54 PM   #7
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Quote:
Originally Posted by fivecodys View Post
I totally understand your frustration.
I went through the process three times.
My dealer was only 60 miles away though.
My unit would work for a month or two and then give up the ghost.
What does "Then give up the ghost" mean?
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Old 04-18-2011, 10:50 PM   #8
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Quote:
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What does "Then give up the ghost" mean?
My dad was a gospel minister for 50 years and he used to use this phrase to describe something that had died.
To "give up the ghost" means to give up its spirit and die.

Bill
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Old 04-19-2011, 08:26 AM   #9
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Take it out yourself and UPS it to the dealer.
It SUCKS that you have to go thru your dealer to get warranty work.
If your fridge or roof AC goes out you can go to any "authorized"
dealer to get warranty work done.

Concertone wants you to go back to the seller to get warranty
work done.
I don't know why they won't help you.

I disagree with the ones who say the Jensen's aren't any better.
I personally went thru 3 concertones and all died or had serious
issues.
I paid my own UPS charges each time to ship them back to
my selling dealer a half day drive away.
I bought a Jensen and the first one is still working-- imagine
that.

Have you corresponded with Bob Fields privately yourself???
Calm down and talk nice, you might be surprised.
Give it a try.
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Old 04-19-2011, 08:59 AM   #10
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Quote:
Originally Posted by KyDan View Post
I disagree with the ones who say the Jensen's aren't any better.
I personally went thru 3 concertones and all died or had serious
issues.
I paid my own UPS charges each time to ship them back to
my selling dealer a half day drive away.
I bought a Jensen and the first one is still working-- imagine
that.
Respectfully KyDan, from personal experience in the marine markets, where Jensen in very popular, they are just as bad or good, as anything in that price range.

Problem is that happy Concertone users do not post of their positive experiences. And even if they did, it's always more interesting to hear of problems others are having....

I wish we had a car audio manufacturer offering an RV solution, e.g same form factor. They're made in the millions and work pretty good - taking under consideration that autos have shock absorbers and soft suspension. But the volume for them is too low I guess, or something.

Remember the days of cheap car radios ?
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