Originally Posted by donn
Judging from all of the complaints concerning Concertone products, I am surprised and glad that you have stepped up to the plate. While I still have an original 2005 unit it is not without it's problems too. Seriously these things have major problems that are not found in quality car stereo equipment except maybe the extreme bottom end junk from China. Has anything changed in the design or manufacturer of these units in the last five years to want anyone to actually spend the money for a replacement?
Thanks for the welcome - you have probably seen I stepped up more than a couple months back and have certainly been part of the give and take here.
You throw out a few topics in a small paragraph that makes answering a bit difficult since they are so general in nature, but let me try...
1. If you review my posts you will see more than a few responses to the quality comments. You will see I have stated that by the numbers we actually have a very small defect rate, BUT that does not help the folks who have had issue. Issues can also be caused by a great number of factors outside of our control including installation wiring and issues with other components. This is why I immediately asked PROPER TROUBLESHOOTING questions in this thread as opposed to just saying something is wrong with the unit.
2. I'd be happy to discuss what is actually wrong with your system if you wish.
3. Intrinsically I am sure we all have our definition of "quality" but developing a product plan that balances performance and features along with a PRICE that someone is willing to pay for something is the real trick. In all consumer products there are different quality levels and prices points. If we could all afford t he BEST (whatever that may mean to each of us) there would be no need for Wal-Mart, Target or Sam's Club i.e. companies that sell a whole lot of cheap Chinese stuff! You say it like its bad, but it is what it is. As stated above, our stuff is actually VERY GOOD according to the statistics, BUT as the new VP SALES & Marketing I am certainly not satisfied with the reputation you have described. I have discovered several reasons for this and we are working on it...
4. Five years is a several life times in the consumer electronics world and the simple fact that the company is growing and thriving is certainly an indication we are doing something right. Can we do better? Absolutely. Can we do it faster? Absolutely. Hopefully my presence here is indicative of that.
Lastly, checkout our recently updated website (Concertone® Home Page
) and check out our new Service Plan. It would allow you to not only fix your old unit, but also upgrade that unit to our newest ZX690 for a great cost and it includes a new full year warranty. This is not a sale pitch, but we did this in response to many people asking us how they can repair or replace their old unit because they liked it and wanted to keep. People have thanked us for this! ;-)
Anyway, lets get specific and see if we can help with your individual questions or issues.
All the best!