Reply
 
Thread Tools Display Modes
Old 09-28-2010, 08:27 PM   #1
Senior Member
 
Join Date: Sep 2010
Posts: 284
Concertone problems.

I have a 08 Wildcat, 34 RLS. I bought it new in 09.
The Concertone 600, died last week. After shutting it off, suddenly the screen where the blue letters show channel etc, started flashing, and randomly going on and off. After that, while the "standby" (on/off button) shows red, it does not function. I also tried activating by sliding in a DVD, to no avail.
I contacted RF, and got no answer. I wrote to Rod Batts, again no answer.
I wrote to Concertone, The support tech suggested cutting off power for three minutes to make the system re-boot. Didn't work.
We spend up to 4 months at a time in our RV, and this is unacceptable. At this point I am ready to dump this thing and buy a Comfort.
Warrantee support is poor. Quality is mediocre.
Other issues:
Drains and controls not lined up with access door. Added.
Bathroom door poorly lined up. Fixed.
Galley grey water drain leaks. Fills drain pipe. Can't find a dealer who will work with FR.
Freshwater overflow not connected to fill pipe. Only allows 3/4 fill.
and now the Concertone is dead.
I had an 84 Avion that I traded in for this thing, and it was PERFECT.
__________________

hankpac is offline   Reply With Quote
Old 09-29-2010, 06:09 AM   #2
Senior Member
 
yvesm's Avatar
 
Join Date: Oct 2009
Location: Pembroke, NH
Posts: 558
Welcome to Forest River Products, we have a 2011 Rockwood and the list of problems keeps getting longer. This morning I was out walking the dogs and I looked up at the front of the camper and it looks like its starting to delaminate. Because of many issues with the camper we are canceling all of our fall trips. We will contact our dealer for waranty repairs, if we cannot get things fixed we will most likely sell the thing (at a major loss).
__________________

__________________
2013 Prime Time 230 FBS
Days camped in 2013: April to November
Days camped in 2014...about 40
Days camped in 2015...more than 2014!!
yvesm is offline   Reply With Quote
Old 09-29-2010, 08:58 AM   #3
Senior Member
 
annamarie's Avatar
 
Join Date: Aug 2010
Location: The Heart of the Fingerlakes
Posts: 277
Question When was your purchase?

Quote:
Originally Posted by yvesm View Post
Welcome to Forest River Products, we have a 2011 Rockwood and the list of problems keeps getting longer. This morning I was out walking the dogs and I looked up at the front of the camper and it looks like its starting to delaminate. Because of many issues with the camper we are canceling all of our fall trips. We will contact our dealer for waranty repairs, if we cannot get things fixed we will most likely sell the thing (at a major loss).
Which TT did you purchase and when? I'm sorry to hear of all your problems with your TT. Has it been in for warrenty work yet?
annamarie is offline   Reply With Quote
Old 09-29-2010, 09:16 AM   #4
Senior Member
 
yvesm's Avatar
 
Join Date: Oct 2009
Location: Pembroke, NH
Posts: 558
Purchased it winter 2010 (March I think). It was ordered from the factory. It has been in once for waranty work in the spring, then we were out traveling all summer. We have been home for a couple of weeks now. When the camper went in for waranty work last spring the dealer did not fix the items that were defective and said to us "its a Forest River Product, what do you expect". I did repair all of the water leaks, the cooling fan behind the fridge, fixed water pump, fixed several bad wire crimps, replace city water fill and check valve, fixed swing bunk so it would stay in place. I have to make an appointment with the dealer and go in with a list for this fall. We have been looking a the following RV's as a replacement in order of preference, Carrigage fith wheel, Tiffin motor homes, Fleetwood Tioga, and Airstream. Our previous RV was a 2001 Forest River Shamrock, never a bit of trouble over 9 years of use (about 6 weeks a year).
__________________
2013 Prime Time 230 FBS
Days camped in 2013: April to November
Days camped in 2014...about 40
Days camped in 2015...more than 2014!!
yvesm is offline   Reply With Quote
Old 09-29-2010, 09:38 AM   #5
Member
 
Sagebrush's Avatar
 
Join Date: Apr 2010
Location: Pharr,TX, on the road all summer tho
Posts: 42
I owned two of those products you listed (don't need to name names) and had both units back to the factory numerous time for a long list of problems. They were not that receptive to my returning over and over to have the same problem corrected either.
I think the bottom line is that they all assemble products that will need repair. They are trying to cut corners, so they buy from vendors with the cheapest price, and at times come up short on the assembly.
I am pleased with the FR product I purchased. They have been responsive in repairing the items that needed repair. Some dealers are better staffed to handle problems,and do a better job.
I hope you get your list resolved and continue to enjoy the RV experience.
__________________
Sagebrush & Special K
2011 Rockwood 8285WS
2008 Chevy Silverado 2500HD
Sagebrush is offline   Reply With Quote
Old 09-29-2010, 12:25 PM   #6
Site Team
 
KyDan's Avatar
 
Join Date: Mar 2008
Location: Louisville, KY
Posts: 7,284
Quote:
Originally Posted by hankpac View Post
Warrantee support is poor. Quality is mediocre.
Other issues:
Drains and controls not lined up with access door. Added.
Bathroom door poorly lined up. Fixed.
Galley grey water drain leaks. Fills drain pipe. Can't find a dealer who will work with FR.
Freshwater overflow not connected to fill pipe. Only allows 3/4 fill.
and now the Concertone is dead.
I had an 84 Avion that I traded in for this thing, and it was PERFECT.
Why exactly did you trade??
Sorry about your bad luck.
A phone call is usually way better than an e-mail when
you're trying to get something done.
My concertone died last trip out.
I spent the last 2 days swapping it out for a Jensen.
Naturally the cabinets needed modification to get it to
fit.
We're happy with ours after 2 1/2 years.
__________________
Peace!
Dan & Rita D
2017 Nissan Titan 5.6L King cab 4wd
1999 Suzuki Intruder Motorcycle
Blue Ox WD hitch

Camping days 2010-53, 2011-47, 2012-41,
2013-41, 2014-31, 2015-40, 2016-44, 2017-63, 2018-72
KyDan is offline   Reply With Quote
Old 09-30-2010, 08:10 AM   #7
Owner - RVtronics
 
Bob Fields's Avatar
 
Join Date: Jul 2010
Location: Massachusetts
Posts: 649
Send a message via AIM to Bob Fields Send a message via Skype™ to Bob Fields
Thanks for the comments! ;-)

I do NOT handle the Concertone Support emails, so when you reference those here PLEASE do NOT assume I have seen them.

If you would like my assistance, I will need information as to how I can do that.

Let me know if I can help with anything specifically...
__________________
Bob Fields
bob@rvtronics.com
www.rvtronics.com
(781) 281-9440
Bob Fields is offline   Reply With Quote
Old 09-30-2010, 02:05 PM   #8
Senior Member
 
Join Date: Sep 2010
Posts: 284
Bob Fields: I saw your post and wondered if you are actually a FR employee?
If so, you sure CAN help.
As explained above, the Concertone failed after we owned the coach for less than a year. (2008, bought as new in 2009). The unit failed after shutting down, one evening with flashing LED's on the face plate, that randomly went on and off, for a few seconds. This was about a minute after shutting down, and removing the DVD we were watching.
It never functioned again in any manner. The red "ready" light glows, but no change wether one punches the on button or inserts a DVD.
Concertone Support suggested a "reboot" by shutting off all 12 Volt power. I did so. No change.
I bought the unit in Iowa, and live in Oregon, so taking it to the selling dealer is impossible.
I took it to Courtesy RV in Klamath Falls, after getting an authorization from Rod Batts, for Warantee work last December, but the stereo was not an issue at the time. In fact up to then we had never used it. Courtesy took the rig in as a kindness, but up until last week or so, had never been paid for their work.

The Concertone issue occurred while still under warrantee, when we were in a remote area of Oregon, without cell or internet service. We notified both Concertone and FR as soon as we returned home.
So far no offer to replace from Concertone, and no word at all from FR.
If you can help me out with this issue I would be grateful.
I have to leave here again very soon, and if I have instructions, I can do the install myself.


KY Dan: We traded to get into a larger rig, since we spend so much time traveling, and plan to do some volunteering in National Parks. The Avion was just a bit cramped. No slides, and only a double bed (not a Queen).
We thought the newer rigs would reflect a comparable level of quality, at 25-40k and up per unit. Guess not.
hankpac is offline   Reply With Quote
Old 09-30-2010, 02:30 PM   #9
Site Team
 
KyDan's Avatar
 
Join Date: Mar 2008
Location: Louisville, KY
Posts: 7,284
Hank, I believe a phone call is infinitely better than a faceless
email.
There is a sticky post with Forest River contact info
in the General Community Discussions forum.

2 years ago when my unit was new I tried repeatedly to get
someone at Concertone. They would not answer and never
returned any calls left on voice mail. Donno if that's changed
now or not. I got my replacement radios thru my dealer who
was a full day drive away. We mailed them back and forth until
I got one that worked sort of and I gave up.
Call Forest River
Call and keep calling until you get someone live. Tell your story
and see what happens. Don't give up and be firm but polite.

Like my grandma used to say,
"you'll catch more flies with honey than with vinegar"!

Good Luck!!

Forest River Inc.
Forest River : RV, Cargo Trailers, Boats, Commercial, Housing
3010 College Ave.
PO Box 124
Goshen,IN
46527-0124
Tel: (574) 533-5934
Fax: (574) 533-6085

Product Mgr: Roy
Admin. Nancy Nigh(Asst)
(574) 389-3068
nnigh@forestriverinc.com

Warranty: Ron Summers
(574) 295-1791
rsummers@forestriverinc.com

Warranty: Walt Williamson
(574) 295-1791
wwilliamson@forestriverinc.com

Parts&Service: Randy Houser
rhouser@forestriverinc.com

Parts: Darrell Christenson
(574) 389-9305
Service: Chad Peters
(574) 389-3231
cpeters@forestriverinc.com

ddygulski@forestriverinc.com

Forest River Parts and Service 574-534-3167 & 574-537-1377. Numbers are from the 2004-5 Yellow Book for South Bend/Elkhart/Goshen Area.
574-533-5934 or 574-642-2640
Contacts at the time:
- Steve Byler Sales (x111)
- Mike Markum Ultralite Warranty (x115)
- Mike Yoder Service Manager (x108)
KyDan is offline   Reply With Quote
Old 09-30-2010, 03:03 PM   #10
Senior Member
 
Join Date: Aug 2006
Posts: 1,552
Hank,

Bob Fields is a Concertone representative that has agreed to help out on the forum with issues concerning the Concertone products. He is not connected to Forest River.
__________________

__________________

Hokiehall is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:21 AM.