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Old 11-14-2011, 12:37 PM   #11
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The jumping video is solved by a filter (concertone supplied) that is installed in the video line to the TV.

At least mine was.

One ground, one 12v power wire, plug the composite video cable from the concertone out into the filter and then plug the line out from the filter to the TV composite in.

Took me 15 mins and I was being lazy about it.

Shouldn't take the dealer much more than an hour to install.

Great White - I am glad to have finally heard your problem was solved! You never posted during the great debate! I hope your well!
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Old 11-14-2011, 12:41 PM   #12
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traveler2955, I am kinda surprised to get such a tongue lashing (in the old thread a few days back) without any more details. You could have also tried to PM me here if all else failed...
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Old 11-14-2011, 02:34 PM   #13
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I put our filter in just prior to closing the trailer for the winter and it seems to have cured our ZX700 jumping as well.
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Old 11-14-2011, 07:21 PM   #14
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Oh, and we do not believe the video jumping issue to have been with our radios as we had our outputs confirmed by a third party testing lab (to validate our own tests). We took the lead because the big name TV manufacturer was not going too and the idea to help the customer...


whatever floats your boat.

My problem is fixed, I'll leave it at that...
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Old 11-15-2011, 03:49 PM   #15
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Mr. Fields,

For the record, I did my best to contact you several times via email, and I left a message on your telephone's answering machine. I don't have these dates now, recently discarded these in favor of alternatives.

Moreover, it wasn't without a significant time between mailing; I didn't expect any immediate response, and still don't, but I did expect at least one call or return email within a month or two. That's only courteous.

A lack of responsiveness is essentially similar to other companies who have email support and, then.... I'm sure you and I can name many.

My feeling is: if you list your information, expect a note, and be prepared to answer. Otherwise, don't list your info.

By the way, I've yet to receive either a call or email, only to read your post just today. After griping on this site you responded which leads me to believe you are overworked, have too many fires, or my questions to you were simply unimportant.

Nevertheless, clearing the record is important for you and me.

Sincerely,

Mike
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Old 11-15-2011, 06:32 PM   #16
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Mike, I don't know how in the world you would have fell through the cracks with all that effort, but there are many here that will tell you they had just the opposite experience.

I deal with hundreds of people a week and I will be the first to admit I am not perfect.

Why would I respond to you here? Because I had no way of identifying you after your post. Unlike my profile and every post, yours had no identification or contact information. I suppose I could have private messaged you (as you could have me), but I obviously needed to respond to your post once I finally saw it.

Even after your update here I still have no idea who you are or what your issue was. I am sorry I have failed you.

It seems clear you are wanting to teach me a lesson in customer service and I would suggest (as as has been suggested here MANY times by others) Concertone is here, participating and working to support our customers. NO OTHER vendor has put themselves out here like I have, let alone posted their personal contact information and let me say, I understand why they don't!

Again, I am sorry for your experience!
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Old 11-15-2011, 06:37 PM   #17
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whatever floats your boat.

My problem is fixed, I'll leave it at that...
My boat is floated by facts, numbers and tests. If you cannot accept that, I guess I have done all I can do...
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Old 11-15-2011, 07:09 PM   #18
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Bob I have the ZX700. I have very rarely watched the TV since getting the camper this spring so I have yet to notice any issues. Should I be upgrading with this filter anyways. Just in case I camp on a very rainy week.
Wally
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Old 11-15-2011, 07:11 PM   #19
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Bob Fields,
Interestingly, had the site not forwarded responses to my email address I would have left this dialogue untouched.
Yet, you and I did converse on the telephone some months ago; it was about the addition of a possible IPOD mount rather than the XM unit I do not use. Surprisingly, the Z700, to be specific, does not function with the IPOD Touch. You indicated sometime around December a modification might be available, and that I should sign up with your company for notices, which I did
Also, at the time of the first call you were most gracious and answered my question, which is why I was surprised in your lack of responses, following. Unfortunately, I also had an additional question after using the unit for a monthóregarding reception. This reason generated further attempts to reach you.
That aside, and pointless as it is to carry on in this forum, let us agree to put aside our differences and tackle more pressing matters.
Please note that I do not have a bent on crushing you or your company. You obviously care enough to respond to the forum; that in itself is a complement. And if you remember, I did verbalize your willingness about the site with you while on the teleí.
Now, in the Pacific Northwest itís too cold to use the unit, experiment with antenna leads etc. The snow is expected to pile up shortly, I think Iíll remain out of the unit until spring.
Mike
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Old 11-16-2011, 08:22 AM   #20
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Bob I have the ZX700. I have very rarely watched the TV since getting the camper this spring so I have yet to notice any issues. Should I be upgrading with this filter anyways. Just in case I camp on a very rainy week.
Wally
Hi Wally, You should put a disk in and see if you have an issue. You either have an issue or you don't...
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