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Old 04-01-2015, 11:54 AM   #201
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gljurczyk, that is not from Crutchfield. It is from Concertone (as noted in the from field).
That came in an advertisement sent to my email box from the Crutchfield team i'm on there mailing list, The Crutchfield advertisers might have gotten it from Concertone, but it came from them not Concertone,also had a bunch of other electronics that they sell with it. When I called them they only had a few speakers left. Also said they where switching units.....
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Old 04-01-2015, 12:12 PM   #202
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Thats really weird, because the images you posted state right on it that the email was sent from Support@Concertone. Additionally, there is a logo of "Photonic" which is another company owned by the owners of Concertone.

I see your images are labeled Crutchfield, but the email is from Concertone.

Also, my original response was that Crutchfield NEVER carried Concertone remotes - which they did not and do not. They did carry speakers as noted in your most recent post. I was the person working for Concertone and handled the relationship with Crutchfield, so I know this to be absolutely accurate.

Lastly, I see they told you they are "switching units." I just may know something about that... More to follow... :-)
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Old 04-10-2015, 04:04 PM   #203
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I have a Concertone ZX75 in a 2009 Wildcat 30lsbs, bought used a month ago. Took it out last weekend and the DVD no longer spins, (2nd day in use). From reading everything and realizing it's an older unit, I'd imagine it's going to need replacing? I'm pretty tapped out, ($$), with the new/used toy and new rig to pull it plus the little things I needed for a first timer 5th wheel owner. Can I live without it. yepper.. do I want to.. no sir.
The Concertone website has a GT-2.0 in the clearance section for $150. that's' a possibility.
Any thoughts on the durability of that model? Any ideas on the difficultly of replacing it? Would I need wire harness converters, etc?

Thanks in Advance!
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Old 04-10-2015, 04:42 PM   #204
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Sorry to hear of your misfortune.

Concertone/Genesis created the GT2.0 to replace the ZX75. The wiring is the same, BUT the chassis size is a bit different and you will need to do two things. First, ensure, you have 5" of depth available (As they went to a slot loader as opposed to the vertical disk holder) and second you will need to increase the mounting hole width by 1/2". Other than that, should be a relatively simple swap. I noticed the unit you are quoting has a 90 day warranty.

We offer new replacements that are also easy to swap out, but it is double the price (and quadruple the warranty).

Your story of buying a used ZX75 should be a warning to everyone. Concertone and Genesis systems (as well as iRV) are not available from any AUTHORIZED retailers EXCEPT the companies' own websites or Crutchfield & RVTronics. Sellers on eBay, craigslist and other website buy returns, leftovers and who knows what from where. Buyer Beware for you know not where those "good deals" come from and you will most likely end up with a bad system.


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Originally Posted by darencasey View Post
I have a Concertone ZX75 in a 2009 Wildcat 30lsbs, bought used a month ago. Took it out last weekend and the DVD no longer spins, (2nd day in use). From reading everything and realizing it's an older unit, I'd imagine it's going to need replacing? I'm pretty tapped out, ($$), with the new/used toy and new rig to pull it plus the little things I needed for a first timer 5th wheel owner. Can I live without it. yepper.. do I want to.. no sir.
The Concertone website has a GT-2.0 in the clearance section for $150. that's' a possibility.
Any thoughts on the durability of that model? Any ideas on the difficultly of replacing it? Would I need wire harness converters, etc?

Thanks in Advance!
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Old 04-10-2015, 08:22 PM   #205
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Thanks for the prompt response Bob!!!! I'll have to seriously consider the options..
Daren
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Old 04-10-2015, 11:07 PM   #206
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Your story of buying a used ZX75 should be a warning to everyone. Concertone and Genesis systems (as well as iRV) are not available from any AUTHORIZED retailers EXCEPT the companies' own websites or Crutchfield & RVTronics. Sellers on eBay, craigslist and other website buy returns, leftovers and who knows what from where. Buyer Beware for you know not where those "good deals" come from and you will most likely end up with a bad system.

It is obvious to me that you are clearly trying to help some of the owners of the products you sell/represent, and I truly do appreciate that. However, the above quoted statement bothers me in so many ways I couldn't avoid responding.

As a retailer of new products, your motivation for discouraging the purchase of those products used is clear to me. Same goes for "new" but from "unauthorized" resellers. Are you not shooting yourself in your own foot though? Whether the unit is purchased new or used, it was still manufactured by the same company. How can you claim to be offering a quality product and at the same time say "you better not buy one used because it is most likely junk" (paraphrasing)? It seems to me that if Genesis/Concertone were a quality product that lasted, there would be no need to warn of getting "junk" when buying one used.

Personally, I also really struggle with companies that operate on a limited distribution business model as you described....it is not in the consumers best interest. I occasionally buy these products because they are sometimes far superior to the easily obtained and cheaper competition (my MaxBrake Brake Controller is a perfect example). However, I have a tough time believing that Genesis/Concertone is such a quality product with all the complaints/problems posted. One of the first things I did to my RV is remove and replace the Genesis 3.0 it came with due to it being defective straight from the factory.

Anyway, my advice to anyone buying anything used, is to not be discouraged by retailers and manufacturers warning of that being a bad idea. My advice to anyone considering buying Genesis/Concertone products (new or used) is to look at other options. Me, I went with a home stereo receiver and couldn't be happier.
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Old 04-16-2015, 04:03 PM   #207
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GreenImp,

No worries, conversation is GOOD.

We can debate NEW product distribution practices and how they benefit the customer (as you have also described), but my warning as you quoted is perfectly reasonable and valid.

When you buy products from the channels described WITHOUT warranty and protection from the SELLER, you are taking a risk just as poor darencasey experienced. Regardless of limited or mass distribution, all retailers become authorized in some way (whether through the manufacturer directly or via a distributor) and rarely are ebay/craiglist sellers authorized in any capacity.

In the RV industry, we also have websites that buy what they call closeouts or other specials that in reality can be warranty returns or other defective/returned products that are not suited for use or public sale. While there are many eBay, Craigslist and other sellers that are good and honorable people, there are too many that are unscrupulous, misrepresent the products and don’t warranty the products they sell.

I believe warning people about buying these particular products via these channels is more honorable than standing by and watching others get burned especially as it somehow becomes a poor reflection on the product manufacturers.

I also believe as evidenced by your first comment (which I appreciate BTW) that I am helping owners of products I represent, although I want to be clear yet again, that I have no current affiliation nor am I representing Concertone/Genesis products.

As you can see by my post count, I did not just appear on this forum recently to promote a new product. I have been around for a while and have the scars to prove it!

Happy to discuss the issues in more detail if I missed something…
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Old 04-16-2015, 05:07 PM   #208
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Going to Crutchfield's website, it says the Genesis Technologies GT-2.0 & 3.0 are both no longer available.
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Old 04-16-2015, 05:29 PM   #209
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Correct, these products are no longer available via Crutchfield. They are only available on the Concertone website.

I am sorry if I am being a broken record - I am NOT affiliate with Concertone or Genesis product or the company that makes them in anyway. I am very familiar with the products as I previously did work with them.

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Going to Crutchfield's website, it says the Genesis Technologies GT-2.0 & 3.0 are both no longer available.
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Old 04-16-2015, 05:36 PM   #210
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Bob Fields is a Super Good person,when you contact him he Comes up with the answer! Our (Concertone) is still 100% since 2010! Our (Delphi OnStar) took a Hike early in the Game,it also came in the NEW 2010 unit! After contacting (Delphi On Star) they said our unit was (Discontinued in 2006)! Yes the RV Factorys use NOS! Youroo!!
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