Concertone Support part 2

[KyDan]

Greetings!

We are going to lock the "Do you need Concertone Support" thread only in
the interest of trying to keep it manageable.

This can be the beginning of a new Concertone Support thread.

Please everyone --
If you have specific questions or issues with your Concertone when you
write here
GIVE THE MODEL NUMBER
Be as specific as possible with your issues/problems.
Tell what you have tried and what the results were.

AND EVERYONE please remember that answering your tech questions
is not Bob's primary job. He has to travel and is not able to monitor
this website all the time.
It's unusual for any company to even participate in an open forum such
as this and we appreciate his personal attention here- when he has time!

Here is Bob's contact information--
__________________
Bob Fields
bfields@concertone.com
574-343-1165 - Elkhart Office

***********************

Good Luck and Happy Camping!
KyDan part time volunteer moderator
Most of the time fairly good guy....

[Rugged Brown]

I've got to throw a bouquet out to Bob Fields and this forum.(kinda of uncharacteristic of me). I contacted Mr. Fields , through the contact info I obtained on this forum about my jumping video issue. He promptly returned my email with a solution. I contacted my dealer and , as of a couple of days ago the dealer contacted me and said they were going to get this issued resolved with my Concertone unit. Hopefully I will hear back soon.

[great white]

Originally Posted by Rugged Brown

I've got to throw a bouquet out to Bob Fields and this forum.(kinda of uncharacteristic of me). I contacted Mr. Fields , through the contact info I obtained on this forum about my jumping video issue. He promptly returned my email with a solution. I contacted my dealer and , as of a couple of days ago the dealer contacted me and said they were going to get this issued resolved with my Concertone unit. Hopefully I will hear back soon.

The jumping video is solved by a filter (concertone supplied) that is installed in the video line to the TV.

At least mine was.

One ground, one 12v power wire, plug the composite video cable from the concertone out into the filter and then plug the line out from the filter to the TV composite in.

Took me 15 mins and I was being lazy about it.

Shouldn't take the dealer much more than an hour to install.

[f1100turbo]

So I wonder why they don't just install this filter from the factory ?

[Rugged Brown]

Originally Posted by f1100turbo

So I wonder why they don't just install this filter from the factory ?

I don't think it was discovered until post production.

[f1100turbo]

I see

[great white]

Originally Posted by f1100turbo

So I wonder why they don't just install this filter from the factory ?

It might be now.

Or the issue might have been designed out in subsequent units....

[herk7769]

My money is on grounding issues and it varies by installation.
Total guess on my part.

That Concertone has taken point on the issue is a good thing for all concerned. I suppose a case could be made that the unit should not be so fussy in an RV environment.

[Bob Fields]

Hi Guys - life has been crazy and with the RV Show in Louisville coming up at the end of the month and the Consumer Electronics Show coming up at the beginning of January my bandwidth is pretty short. Oh and through in a couple of major holidays too!

I appreciate the kudos and will endeavor to check in when I can. Short of that and as KyDan says, use my contact info for more urgent matters.

Checkout Concertone.com for a great rebate program going on this month for our Bluetooth enabled radios!

[Bob Fields]

Oh, and we do not believe the video jumping issue to have been with our radios as we had our outputs confirmed by a third party testing lab (to validate our own tests). We took the lead because the big name TV manufacturer was not going too and the idea to help the customer...