Actually it really takes me being more of a man to stand up to you and not admit you have a defective unit UNTIL I ACTUALLY SEE IT because your defective complaint is completely subjective. You want to bully me into admitting something you have not proven. Believe me, it would be much easier and less time consuming for me to just let it ride and not respond to you. In fact as I think about it, it would definitely be cheaper than the time it takes me to respond to you each time.
I apologize of I cannot remember the details of each of our conversations, but my responses are necessary to ensure others (who may not have checked their wiring or who do not understand acoustic properties) get the information they need. Other than of course you donít like our radio.
I donít take it as personal, but like you defending your position Ė I need to defend mine. As seen through many other interactions here, I have no problem taking care of problems I know to be real or that we are directly responsible for. In fact, we have also taken care of problems that are not caused by us in some cases. I am just glad that I personally know of lots and lots of people who are not only happy with their Concertone products, but with our responses to their issues & questions. Unfortunately, it seems I will never get that chance with you, but maybe we can agree to disagree and move on.
You also bring up another great point of contention for those of you who purchase your RV's from a dealer some distance from you. I throw it back at you and say, "man up, you put yourself in the situation that does not give you access to service based on your own purchase decision." It is not up to anyone other than you to figure it out and don't throw that back on me. You know warranty is handled through your selling dealer, but you chose to buy in this manner anyway.
If your product definitely demonstrated defective symptoms (like the disk would not load,etc), I am sure you could have gotten it replaced under warranty, but since you just donít like the sound and refuse to bring it to your dealer; you really should not expect anyone to just take your word for it.
That said and after all that - I would love to listen to your unit and give you my opinion of the sound. You can send it to me at:
4000 E. Bristol St, STE. 3
Elkhart, IN 46514
(574) 343-1165 - Office
If I find it to be defective, I will have it exchanged through the appropriate channel. This is not an admission of failing of the process although, I guess it could be since you have failed to follow the process, but rather the chance for you to have your claims validated or not.
I will leave it in your hands, but I would think a chance to prove yourself would be welcome...