Thanx for the info smity70,
I also contacted Concertone via their e-mail address on their new website this is the conversation:
Message: To Whom It May Concern at Concertone: I've been dealing with Forestriver Service and Warranty Rep. for sometime now, with MANY on going problems with my Concertone ZX500 unit. I'm on my forth unit now, and still have problems (additional problems) in my 2006 5th wheel Cherokee trailer, since we bought it. I'd like to know and to be confident that the ZX690 would be better/ more reliable unit, than what we've seen in the past with other units? Just keep in mind that I paid extra for an Upgraded Premium Entertainment System when I ordered/purchased my 2006 Cherokee and have had nothing but problems since day one. As of now Forestriver will no longer warranty other unit. Forestriver says they cannot get or offer the NEW ZX690. In order for me to replace my ongoing defective ZX500 unit, they are offering me a ZX550 unit at a cost. Iím worried and hesitant to get the ZX550 that it might just have the same (or others/more) issues and Iíll just be wasting more time and money. Iím also worried and hesitant to get the new ZX690 as well, but being that it seems to be the latest and greatest, Iím hoping youíll assure me that this unit has fixed all the reported problems so many people talk about on the on-line forums about all the past Concertone units. I just need/want an actual reliable Upgraded Premium Entertainment System (that we already paid extra for) that will work without so many problems, I need a reliable Entertainment Unit that I donít have to worry if itís going to work or not ALL THE TIME! In my case since we never had a constant working system without problems since the trailer was new, I donít feel I should have to pay again or so much for something we already purchased/paid for. Please contact me ASAP, maybe we can work something out to swap out my existing ZX500 unit for the ZX690 to get this ongoing problem finally resolved. Another question is if I get the ZX690 and if/when it needs to be replaced, what will be the replacement options/cost then? Will there be a new warranty with the ZX690, considering the track record of these units? Again, I hope it wont need to be replaced, Iím hoping youíll assure me that this unit has fixed all the reported problems in the past Concertone units. I don't want to be constantly replacing/working on these units! Please make me a happy customer / Happy Camper again! Looking forward to hear from you soon,
We are sorry to hear about your bad experience with your Concertone ZX500.]
If your unit is still under warranty please contact the dealer for a warranty replacement. At this moment we (Concertone) can not exchange your ZX500 for a ZX690 free of charge.
Since you are a current Concertone customer we can give you a special discount of $250.00 off the ZX690 if you would like to buy it from our web store.
Click here to visit our web store: http://concertone.amazonwebstore.com...B001N0UHLI.htm
Thank you, An ongoing question is does the ZX690 have a TV tunner and the 5.1 surround sound like the ZX500?
The ZX690 doesnít have a built-in TV tuner, it does have 5.1 surround sound like the ZX500.