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Old 08-27-2015, 11:59 AM   #1
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DISH TV account frustrations

Some may remember (and roll their eyes), but I'm STILL having an impossible time keeping a "Pay as You Go" DISH account. They don't understand it, or else I don't!

I have Direct TV at home. Pointing that portable dish was such an issue, I got a Pathway X2 and a Dish account. It worked (when there are no trees for 1,000 feet!), but keeping the account active was impossible. They kept canceling me. I'd call, and get transferred nine times, and one guy would finally tell me 'Oh yeah, I understand, I'll fix your account so it shows PAYG", and the next day I'd get another cancel email.

So this summer, I finally again got tired of trying to point the Direct TV dish manually, so I reactivated DISH. I called, and got it all started back. They again told me it was ok, and I was set up as PAYG. That was period July 9 through Aug 9.

So, come Aug 9, I got a bill for the next month. I don't need it, not going camping........so I ignored it.

Now today, I get a bill for TWO months and a DEMAND that I pay it now. What happened to PAYG? I go to my "mydish" account online to try and send an email, chat, something...........and it is suspended/inactive for no payment.

These folks are nuts (or I am). There is no Pay As You Go type account where you pay a month, and skip 6, and pick it back up and pay a month, maybe two, and skip another 4, etc..........not that anyone in DISH knows about.

Yet I hear people say "Oh mine works fine", but I think they have DISH at home. I think that's the difference.

Is there ANYONE out there that has Direct TV at home (Or cable, or whatever), and a DISH PAYG account for their trailer? IF so, PM me and call me and please, Lawzy, help me figure this out!

Thanks!!!
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Old 08-27-2015, 06:27 PM   #2
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Just ignore the bills. That what they told me to do.


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Old 08-27-2015, 06:27 PM   #3
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I have the same problem. One time Dish sent me a collection letter on a PAY AS YOU GO account.

The last time I activated it took just over an hour to get the account turned on. I paid for one month of service. I received a notice of nonpayment two months later.

I called their customer service department to complain. They said their system automatically generates an overdue notice and there is no way for them to get around that.

Absolutely frustrating.
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Old 08-27-2015, 07:20 PM   #4
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We have dish Pay as you go and have used it for several years. (direct at home)

Providing you own your equipment including the reciever.

1. When you come off the road and do not want the service, call and CANCEL your service otherwise they will keep billing your account.
2. If you ask them to SUSPEND your account, they will keep billing you $5 a month and a reactivation fee.

They key thing is you want you account CANCELED and just restart it when you wish resume your services, they will even credit you for the part of the month you didn't use.

Skip
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Old 08-27-2015, 07:21 PM   #5
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Whew.

May sound like minor stuff, but I do appreciate those last two posters! I thought I was crazy. Folks kept telling me they did it ok, no problems.

I'm about done with Dish.

Anyone want a big honking Pathway X2 automatic dish for an exorbitant price????

I STILL DO NOT KNOW why I can't buy a Direct TV "Traveler" dish and it be automatic even though it's NOT permanently attached to roof. NO one can explain why that won't work. I can't afford $1,700 just to find out, but no one on Earth seems to have done it.
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Old 08-27-2015, 07:23 PM   #6
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Quote:
Originally Posted by NO3putt View Post
We have dish Pay as you go and have used it for several years. (direct at home)

Providing you own your equipment including the reciever.

1. When you come off the road and do not want the service, call and CANCEL your service otherwise they will keep billing your account.
2. If you ask them to SUSPEND your account, they will keep billing you $5 a month and a reactivation fee.

They key thing is you want you account CANCELED and just restart it when you wish resume your services, they will even credit you for the part of the month you didn't use.

Skip
Skip,
I tried that the first time. BTW, you can only 'suspend' your account for X months out of the year, I think it's 5 (?) and not ever again (they said). Plus it costs, like you said.

Calling them to cancel sounds good. But I don't speak Indian well and they are lost when I told them that.

They simply need to either stop advertising PAYG, or they need a true PAYG accounting system.
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Old 08-27-2015, 09:43 PM   #7
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I have direct tv at home and on my previous 5th wheel mounted a Winegard Road Trip on the roof. When we traveled we brought the Gennie and regular receiver from home. Never had to suspend or cancel anything. My understanding is that direct uses one satellite for almost all of continental US which was important if we wanted to watch different channels at the same time
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Old 08-27-2015, 10:23 PM   #8
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Quote:
Originally Posted by wbdavey View Post
I have direct tv at home and on my previous 5th wheel mounted a Winegard Road Trip on the roof. When we traveled we brought the Gennie and regular receiver from home. Never had to suspend or cancel anything. My understanding is that direct uses one satellite for almost all of continental US which was important if we wanted to watch different channels at the same time
No HD. I just can't see bothering with TV (sports, movies) if not HD. Just my opinion.
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Old 08-27-2015, 10:30 PM   #9
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dish

Quote:
Originally Posted by BandJCarm View Post
Skip,
I tried that the first time. BTW, you can only 'suspend' your account for X months out of the year, I think it's 5 (?) and not ever again (they said). Plus it costs, like you said.

Calling them to cancel sounds good. But I don't speak Indian well and they are lost when I told them that.

They simply need to either stop advertising PAYG, or they need a true PAYG accounting system.
The key is CANCEL, not suspend account. We usually cancel and restart our account 4 or 5 times a year. Do you own your equipment out right or on a contract for the reciever?

Best time to call is AM and option 4 for technical support. Those folks are US based providing you call Mon-Fri during the day.
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Old 08-27-2015, 10:33 PM   #10
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Own outright. 211z and Pathway X2.

I get it.......but not sure WHY you have to cancel an account, lose all online access to your account, and start over, and then do it all over again......... and make a call to do it, and talk to someone who has English as a 3rd language!
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