Do you need Concertone Support?

[Janet H]

Originally Posted by Bob Fields

Just an update to let you all know the 26" box truck with car hauler is leaving Massachusetts tomorrow heading for Elkhart, IN. It will be me and Lynda (the Mrs of almost 30 years) along with our 14 year old Jack Russell Terrier making the 900 mile journey.

Have a safe trip and speedy time unpacking. Moving can be stressful. Take care of yourself and your family - we'll be waiting for an update when you're set up and running.

[kbrown1075]

Originally Posted by grhodes50

Bob,

Talking with my dealership's service manager the other day and told him about disconnecting the power for a few minutes so the unit can reset. He claims he hadn't heard of that before and wished that Concertone would send out memo's or something so they would know about these fixes.

Now that's what he told me. I don't know anything about the communication between dealers and Concertone, but that may be something to look into.

Oh yeah, this was the third unit in my tt. I had the same problem with the second unit as I did with my current unit. Maybe this fix would have worked on the second unit, but I didn't know about the fix then and apparently my dealer didn't either since they replaced the unit.

Hope your move is going OK.

I think that what you are talking about here is more of the problem than the Concertone itself. Reseting power is a basic troubleshooting step! A dealers service department would hopefully have at least one fairly qualified person. One of the things that makes a GOOD "troubleshooting technician" is the WHY! The good tech just doesn't get it working, but they dig in and look for why! In an ideal world, you shouldn't have to reset power, but we own campers and things change as we use them. Batteries run down, bumps loosen connections, and so on. Your dealer concerns me that the service department even needs to be told about reseting a piece of electronic equipment. Just my thoughts.

[MrT]

Bob, thanks so much in advance for your generous participation in this community. Good luck with your move to RV land in Northern Indiana! My wife and I purchased our first TT this season, equipped with a Concertone ZX700 unit. So far so good, with flawless performance.

I'm sure I can come up with a few considerations for future designs, but I'll save those for a rainy day...

[great white]

So, what would cause "static" in the speakers when playing a disc? It isn't obscenely loud, it is low enough to ignore if you want buit it's still there. It also disappears when you hit "pause". Does it on every factory DVD and CD we've tried.

zx700.

It's under warranty as the whole trailer is only about a week old.

Good luck on your move and new job!

[Bob Fields]

Originally Posted by kbrown1075

I think that what you are talking about here is more of the problem than the Concertone itself. Reseting power is a basic troubleshooting step! A dealers service department would hopefully have at least one fairly qualified person. One of the things that makes a GOOD "troubleshooting technician" is the WHY! The good tech just doesn't get it working, but they dig in and look for why! In an ideal world, you shouldn't have to reset power, but we own campers and things change as we use them. Batteries run down, bumps loosen connections, and so on. Your dealer concerns me that the service department even needs to be told about reseting a piece of electronic equipment. Just my thoughts.

Kirk,

It would not be surprising that the typical service tech for an RV would not know the nuances of electronics troubleshooting and I certainly do not blame them. We all have our training and experiences for our given field and we (manufacturer suppliers) need to do a better job of helping our manufacturer partners all the way through the distribution channel.

As an STS1(SS) with advanced electronics training, I would take it for granted just as you do but for all that is not the case. This is why we must constantly "say the same thing" and work to get the word out there!

Thanks for understanding!

[Bob Fields]

Originally Posted by MrT

Bob, thanks so much in advance for your generous participation in this community. Good luck with your move to RV land in Northern Indiana! My wife and I purchased our first TT this season, equipped with a Concertone ZX700 unit. So far so good, with flawless performance.

I'm sure I can come up with a few considerations for future designs, but I'll save those for a rainy day...

Thanks Mr T and feel free to drop me a line any time.

[Bob Fields]

Originally Posted by great white

So, what would cause "static" in the speakers when playing a disc? It isn't obscenely loud, it is low enough to ignore if you want buit it's still there. It also disappears when you hit "pause". Does it on every factory DVD and CD we've tried.

zx700.

It's under warranty as the whole trailer is only about a week old.

Good luck on your move and new job!

I am sorry you are experiencing noise while playing a disc. There are a few factors that may cause this but if it has done it from the start and it is covered under warranty then you really need to get it back to the dealer for them to check it out.

If your RV is put away for the winter, I would highly recommend reporting it to the dealer now so it is documented asap.

Good luck!

[Bob Fields]

Originally Posted by grhodes50

Bob,

Talking with my dealership's service manager the other day and told him about disconnecting the power for a few minutes so the unit can reset. He claims he hadn't heard of that before and wished that Concertone would send out memo's or something so they would know about these fixes.

Now that's what he told me. I don't know anything about the communication between dealers and Concertone, but that may be something to look into...

You bring up a good point and one we will be addressing...(Communicating Tech Bulletins & such).
Thanks!

[skidoonut]

i contacted bob through an email about the trouble my concertone gave me when new. i tried i think 15 units. now with one season working"ok" the second season it has started to act up. he has offered on this forum to "help" people that are having trouble. so i contacted him and his response was that they are offering to sell me a new unit for 250 bucks. he said he was glad that i got "some quality time" with my concertone. only used the trailer 15 nights last year so he is glad it worked maybe 5 times. now he wants to help take another 250 bucks out of my wallet. by the posts in the concertone section the new units are no better. i think i will be looking for another place to spend my hard earned money. thanks for your time bob but it looks like you are just using this forum for free advertisement. i really hope the mods for this forum look into this.

[dezolen]

Buy any home theatre receiver (Samsung, Sony, LG) for less than the $250 quoted or the Jensen unit. At least they will outlast the RV