Reply
 
Thread Tools Display Modes
Old 07-05-2016, 10:01 AM   #91
Member
 
kc5mhb's Avatar
 
Join Date: Sep 2014
Posts: 77
Quote:
Originally Posted by Davidg View Post
Interesting...Please keep us informed.
David,
It was just a complaint to the consumer protection division. I have the paperwork but did not complete it. Dometic doesn't need to know that and all that would be done is a letter would be sent to them stating that there was a complaint filed. Just paperwork, but the mere mention is enough to raise eyebrows. It's at the shop now getting a Coleman. More than likely I'll have to pony up and pay the difference but it is worth it to not have to keep going to the dealer for the same thing.
__________________

__________________
2015 Cherokee Limited 274DBH
2000 F250 CC SD V10 4X4 8' bed, 4:30 gears, SCT X3
2007 Mustang Convertible V6 - Lots of GT mods
1965 Mustang Coupe I6, 3 spd. manual
1963 Thunderbird Landau 390
kc5mhb is offline   Reply With Quote
Old 07-05-2016, 04:13 PM   #92
Senior Member
 
Join Date: Jul 2015
Location: Louisiana
Posts: 545
Quote:
Originally Posted by kc5mhb View Post
David,
It was just a complaint to the consumer protection division. I have the paperwork but did not complete it. Dometic doesn't need to know that and all that would be done is a letter would be sent to them stating that there was a complaint filed. Just paperwork, but the mere mention is enough to raise eyebrows. It's at the shop now getting a Coleman. More than likely I'll have to pony up and pay the difference but it is worth it to not have to keep going to the dealer for the same thing.
I hear ya. The local shop swapped mine out today. When I picked it up, I asked the service manager if Dometic had made any manufacturing changes to the replacement units, and his reply was "not to his knowledge,....they just keep swapping them out until the 2 year warranties run out, after which the customer gets to pay for it." Kinda sad really. I also asked him what would be involved (when it fails after the warranty runs out) to change it to a Coleman. His answer was that a new thermostat and new wiring would need to be pulled. I get the thermostat, but not the wiring. When I asked him to be more specific, he couldnt do it....just that the Coleman used a different "system".
There may be factors here that I'm not aware of, but I'm not altogether comfortable with his answer. I suspect that he just didnt know.

Another thing I found interesting was that Coleman allowed the dealer to replace a defective unit with the repair centers "in stock" inventory, but Dometic would not because they wanted to track serial numbers to a customer. I'm sure that so that once the two years are up, the customer gets to write a big check.
__________________

__________________
2016 Ford F-350 Lariat CC, 4x4 SRW. B&W turnover with extender. 2015 CC Silverback 29RE, fitted with Reese Goose Box. Amateur Extra Class K5TS, 2016 nights camped 16
Davidg is offline   Reply With Quote
Old 07-05-2016, 04:21 PM   #93
Member
 
kc5mhb's Avatar
 
Join Date: Sep 2014
Posts: 77
Quote:
Originally Posted by Davidg View Post
I hear ya. The local shop swapped mine out today. When I picked it up, I asked the service manager if Dometic had made any manufacturing changes to the replacement units, and his reply was "not to his knowledge,....they just keep swapping them out until the 2 year warranties run out, after which the customer gets to pay for it." Kinda sad really. I also asked him what would be involved (when it fails after the warranty runs out) to change it to a Coleman. His answer was that a new thermostat and new wiring would need to be pulled. I get the thermostat, but not the wiring. When I asked him to be more specific, he couldnt do it....just that the Coleman used a different "system".
There may be factors here that I'm not aware of, but I'm not altogether comfortable with his answer. I suspect that he just didnt know.

Another thing I found interesting was that Coleman allowed the dealer to replace a defective unit with the repair centers "in stock" inventory, but Dometic would not because they wanted to track serial numbers to a customer. I'm sure that so that once the two years are up, the customer gets to write a big check.
The Coleman uses more wires because the control is different. The Coleman has switches instead of an electronic interface even though they have a digital display. From what I understand, they are more like a home thermostat than the Dometic one. You will also have to pay for the interior trim and filter. Look to pay about $250 to $300 to do a swap if your repair center will take the Dometic on trade. On the Dometic warranty, it is my understanding that every new unit has a 2 year warranty regardless. So if you replace it the warranty starts new on the new unit. I may be mistaken but its what I was led to believe.
__________________
2015 Cherokee Limited 274DBH
2000 F250 CC SD V10 4X4 8' bed, 4:30 gears, SCT X3
2007 Mustang Convertible V6 - Lots of GT mods
1965 Mustang Coupe I6, 3 spd. manual
1963 Thunderbird Landau 390
kc5mhb is offline   Reply With Quote
Old 07-05-2016, 04:40 PM   #94
Senior Member
 
Iwannacamp's Avatar
 
Join Date: Aug 2013
Posts: 2,585
Quote:
Originally Posted by kc5mhb View Post
The Coleman uses more wires because the control is different. The Coleman has switches instead of an electronic interface even though they have a digital display. From what I understand, they are more like a home thermostat than the Dometic one. You will also have to pay for the interior trim and filter. Look to pay about $250 to $300 to do a swap if your repair center will take the Dometic on trade. On the Dometic warranty, it is my understanding that every new unit has a 2 year warranty regardless. So if you replace it the warranty starts new on the new unit. I may be mistaken but its what I was led to believe.
Everywhere else in the world it is based on the original warranty purchase date...unless it is a prorated warranty and you pay a usage period..like tires and batteries.
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel
Our new 5er 10-26-16
Days camped 2016 8 2017 1
Iwannacamp is online now   Reply With Quote
Old 07-05-2016, 04:41 PM   #95
Senior Member
 
Iwannacamp's Avatar
 
Join Date: Aug 2013
Posts: 2,585
Y'all hurry up and use up the defective units... I wanna get a new 5er someday
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel
Our new 5er 10-26-16
Days camped 2016 8 2017 1
Iwannacamp is online now   Reply With Quote
Old 07-05-2016, 05:41 PM   #96
Citrus County, Fl.
 
GL1800Rider's Avatar
 
Join Date: Apr 2014
Location: Hernando, Fl
Posts: 833
I was told the warranty is from the original purchase date which means i have 11 months left off I need a third replacement
__________________
2016 Forester 3011DS
2015 Toyota Corrola S toad
PREVIOUS: 2015 Flagstaff 832IKBS
99 Terry 31G
GL1800Rider is online now   Reply With Quote
Old 07-05-2016, 06:09 PM   #97
Senior Member
 
Join Date: Jul 2015
Location: Louisiana
Posts: 545
The warranty time was another thing we discussed. The warranty starts at purchase of the RV, and runs for 2 years. If you have a defective unit swapped every month, you will pay out of pocket for unit #25. (I know the math works out different from that, but you get the drift...)

Kc5mhb, thanks for the explanation of the difference in the 2 systems. I may, one day, have to pull some new wire.

Dometic is turning into junk, like almost everything else RV. I keep expecting to arrive at my destination one day, towing what looks like a string through a bunch of Campbells Soup cans.....No disrespect intended to Campbells Soup.

.
__________________
2016 Ford F-350 Lariat CC, 4x4 SRW. B&W turnover with extender. 2015 CC Silverback 29RE, fitted with Reese Goose Box. Amateur Extra Class K5TS, 2016 nights camped 16
Davidg is offline   Reply With Quote
Old 07-05-2016, 10:39 PM   #98
Member
 
kc5mhb's Avatar
 
Join Date: Sep 2014
Posts: 77
At the rate these good companies are being bought out and consolidated, I wonder where we will be in 10 years. Dometic bought out Duo Therm and Atwood. Other companies are doing the same. I guess the biggest issue is the new refrigerant they are forced to use. While we are pushed into following the law, they free vent the stuff down in Mexico. R12 and R22 were the best there ever was. I remember camping as a kid and my uncle kept his trailer like a meat locker. Can barely keep them cool now. Well I'm close to the 2 year mark so I bid adieu to Dometic. I think Coleman has an extension to their warranty for a few more years for a couple hundred dollars. I'll have to ask about that. I'll also get the exact answer on the wires from my repair center. They should be done by Thursday.
__________________
2015 Cherokee Limited 274DBH
2000 F250 CC SD V10 4X4 8' bed, 4:30 gears, SCT X3
2007 Mustang Convertible V6 - Lots of GT mods
1965 Mustang Coupe I6, 3 spd. manual
1963 Thunderbird Landau 390
kc5mhb is offline   Reply With Quote
Old 07-07-2016, 09:53 PM   #99
Senior Member
 
Join Date: Jul 2015
Location: Louisiana
Posts: 545
I purchased 3 years of extended warranty on my Dometic Brisk Air 15,000 roof air today. Cost is $166.90. This is for 3 additional years. I dont usually buy these warranties, but with the failure rate of these units, it seemed prudent.

You can find it here; https://www.edometic.com
__________________
2016 Ford F-350 Lariat CC, 4x4 SRW. B&W turnover with extender. 2015 CC Silverback 29RE, fitted with Reese Goose Box. Amateur Extra Class K5TS, 2016 nights camped 16
Davidg is offline   Reply With Quote
Old 07-07-2016, 10:24 PM   #100
Member
 
kc5mhb's Avatar
 
Join Date: Sep 2014
Posts: 77
I just went with Good Sam as my warranty with FR is almost up. Aside from some cosmetic items, loose water heater fittings, bad slide seal and a faulty LED light strip. I Ve been pretty lucky. Those air conditioners though are bad news. FR should drop them for Coleman.
__________________

__________________
2015 Cherokee Limited 274DBH
2000 F250 CC SD V10 4X4 8' bed, 4:30 gears, SCT X3
2007 Mustang Convertible V6 - Lots of GT mods
1965 Mustang Coupe I6, 3 spd. manual
1963 Thunderbird Landau 390
kc5mhb is offline   Reply With Quote
Reply

Tags
15000 btu, 320 bhds, coachmen, cooling, dometic, lakewood, lakewood nj, air conditioner

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 11:03 AM.