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Old 07-13-2016, 06:36 AM   #101
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Add me to the list of bad Dometic Brisk Air 15,000btu A/C. Bought TH new 3 mos ago, don't know how old the A/C is.
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Old 07-13-2016, 07:14 AM   #102
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I got the ok yesterday to upgrade to a Penguin II under warranty. Still a Dometic, but maybe rid of the troublesome Brisk Air. Dealer told me that there is at least a 4 to 6 week backorder on the 15k Brisk Airs.

That's why I pushed for the penguin. All in all, feeling pretty good about it, bought camper in May '13. So there is hope for people out there past the 2 year warranty.
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Old 07-13-2016, 07:34 AM   #103
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I got the ok yesterday to upgrade to a Penguin II under warranty. Still a Dometic, but maybe rid of the troublesome Brisk Air. Dealer told me that there is at least a 4 to 6 week backorder on the 15k Brisk Airs.

That's why I pushed for the penguin. All in all, feeling pretty good about it, bought camper in May '13. So there is hope for people out there past the 2 year warranty.
Good to hear you got the Penguin. I have not heard back from the dealer yet on time frame to to get the replacement. Do you have any contact info I could use to get the upgrade to the penguin? Thanks
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Old 07-13-2016, 08:41 AM   #104
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Lol.

Have your dealer give you the RGA # on authorising warranty work.

When I called the number that dealer gave me, the lady on the other end said "for Rv warranty call this number #####". Called it, has been disconnected. Called her back, asked for number again, still same number. Told her that number no good, disconnected. She said it was the only number she had and hung up.

So, I called customer service, I was number 32 in que! After 50 mins on hold, someone finally answered. I gave them my RGA # and told them what I wanted to do. Person on other end said their supervisor said that they couldn't help me, that Rv tech will have to call warranty Dept and ask for upgrade. And no, they would not give me the number.

Called dealer, told them what I found out. They said " they ain't gonna do that". I said call em anyways. They did, Penguin II on the way.

Long story short. Get your dealer to ask forr ya......
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Old 07-13-2016, 01:23 PM   #105
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Couple of potential problems that I found with Dometic AC.
Dometic AC ticking down til destruction. Easy Fixes.
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Old 07-13-2016, 01:29 PM   #106
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Lol.

Have your dealer give you the RGA # on authorising warranty work.

When I called the number that dealer gave me, the lady on the other end said "for Rv warranty call this number #####". Called it, has been disconnected. Called her back, asked for number again, still same number. Told her that number no good, disconnected. She said it was the only number she had and hung up.

So, I called customer service, I was number 32 in que! After 50 mins on hold, someone finally answered. I gave them my RGA # and told them what I wanted to do. Person on other end said their supervisor said that they couldn't help me, that Rv tech will have to call warranty Dept and ask for upgrade. And no, they would not give me the number.

Called dealer, told them what I found out. They said " they ain't gonna do that". I said call em anyways. They did, Penguin II on the way.

Long story short. Get your dealer to ask forr ya......
Thanks, give this info to my dealer and they are going to call to see about an upgrade. He told me 4-6 week for a replacement so I'm having my fingers x
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Old 07-13-2016, 02:22 PM   #107
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Here is what my dealer emailed back to me:


"Just talked to Dometic about upgrade on a/c they said you could do that but the penguin 2 model is not a true 1500 BTU. It's a 135 a/c with coils a little bigger. They said the issues they had with the model you have was only certain ones built early 2015 and the replacement model is a lot more efficient and a true 1500 BTU a/c compared to penguin a/c. They don't even have penguin a/c in stock your out still 3 weeks. Cost to change out to penguin would be about $300 you would have to pay for upgrade. I would recommend you stay with the new replacement a/c that they are sending you a true 1500BTU"
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Old 07-13-2016, 03:36 PM   #108
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Picked my camper up from the RV repair center last Friday with a brand new Coleman Mach. I had to pay the difference of about $300 for the interior cover, thermostat, new control wire and labor. The Coleman does not have the option to force air downward from the unit into the kitchen/dining area but it is a much nicer fit and finish. When I turned it on I was getting 49 degrees out of the vent near the bedroom door. The unit is also quieter inside and out or at least it sounds that way to me. As for the Dometic warranty; if I had gone with them again I would have had to pay for the next one with labor. No thank you Dometic, I think I'm going to do better without you.
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Old 07-13-2016, 04:14 PM   #109
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Update....I am buying a new unit on Amazon to replace the one that is bad and on back order. Dealer said he had 3 trailers waiting for units also. When he gets the replacement unit from Dometic I will just install it in the TH Garage.
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Old 07-13-2016, 06:33 PM   #110
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Update....I am buying a new unit on Amazon to replace the one that is bad and on back order. Dealer said he had 3 trailers waiting for units also. When he gets the replacement unit from Dometic I will just install it in the TH Garage.


Price?


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