Reply
 
Thread Tools Display Modes
Old 09-07-2015, 08:38 AM   #11
Head Rambler
 
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 3,369
I actually expect that, that unit had a compressor problem because it would start fine in the morning, but wouldn't during the hot part of the day. A hard start kit would have probably helped it, at least for a little while, but I'm glad they didn't try to go that route.
__________________

__________________
Salem 29RKSS Pushing a 2500 Mega-Cab CTD!
Gotta go campin!
Bama Rambler is offline   Reply With Quote
Old 09-11-2015, 06:16 PM   #12
Member
 
Sabre_Ray's Avatar
 
Join Date: Dec 2012
Posts: 30
Quote:
Originally Posted by stallsmi View Post
Ours failed after ten months, but the tech replacing it said the two year warranty starts at the date of original purchase. He claimed a replacement unit does not extend the warranty. Was he correct?
I can tell you from personal experience that, by default, the warranty period begins at date of purchase and covers two years. Any/all units replaced under that warranty period only carry warranty for the remainder of the initial two year period from date of purchase.

Let me clarify to say, this is what is spelled out in the document for mine, which is 2013 model. Ive heard, but not confirmed, that they have started adding a 3rd year parts only under certain circumstances. My $.02.

Ive got an active thread this week regarding my situation for which I am still working back and forth with Dometic on, even though I'm technically in year three ownership.
__________________

__________________
Ray, Christi and the kids
2013 Sabre Silhouette 291 BHTS

Sabre_Ray is online now   Reply With Quote
Old 09-12-2015, 11:39 AM   #13
Senior Member
 
Cajun Style's Avatar
 
Join Date: May 2013
Posts: 171
Dometic Brisk Air II problems?


Sent from my iPad using Forest River Forums
__________________
Cajun Style is offline   Reply With Quote
Old 12-30-2015, 07:41 AM   #14
Senior Member
 
dwhit's Avatar
 
Join Date: Nov 2015
Location: Chicago, Rochester now GA/SC at Lake Hartwell
Posts: 116
I have a used '14 XLR with it's second bad a/c unit. I'm sweltering in the humidity of 87 degrees in the Keys. The main a/c compressor is running...no cooling. I know a/c systems well enough to know there is no refrigerant. As this unit is past two years on the original owner I'm looking at replacing this unit n our dime. Dometic should have a class-action case working them over.
__________________
2014 XLR 415AMP, 2011 F350 Lariat 6.7 DRW, three bikes, NRA Benefactors.2013=180, 2014=184, 2015=216, 2016=220 jus' completed 7300 mile trek.
dwhit is offline   Reply With Quote
Old 01-30-2016, 12:03 PM   #15
Senior Member
 
dwhit's Avatar
 
Join Date: Nov 2015
Location: Chicago, Rochester now GA/SC at Lake Hartwell
Posts: 116
Dometic products...in dire need of improvement

Continuing saga:

Three weeks ago we had the a/c recharged thru a pierce fitting on the low side. $268 and it lasted two weeks. The a/c shop contacted Dometic which then sent me letter saying they'd honor warranty. Then they found I'm not the original owner.

Today I have a third Dometic a/c unit for $1500. Then we purchased the xtended three year warranty for an xtra $170. So at least I can now get replacement units and labor for the next FIVE years however often these Chinese bombs require replacement...which on average for my two year old XLR is every eight months. That would be 7.5 replacement a/c units over the next five years based on unit replacements.

Total costs:
Experimental unit recharge $268
Unit replacement $1500
Three additional years of warranty $170
$50 tip for the young man who worked very hard humping this 100lb toilet up and down ladders
TTL nearly $2000

Did I mention the original Dometic RM1350 was also replaced? Wish I had a warranty for THAT toilet as well...

Dometic products...in dire need of improvement....and a class action suit.
Attached Thumbnails
Click image for larger version

Name:	IMAG0007.jpg
Views:	140
Size:	73.3 KB
ID:	98612  
__________________
2014 XLR 415AMP, 2011 F350 Lariat 6.7 DRW, three bikes, NRA Benefactors.2013=180, 2014=184, 2015=216, 2016=220 jus' completed 7300 mile trek.
dwhit is offline   Reply With Quote
Old 01-30-2016, 01:44 PM   #16
Member
 
Sabre_Ray's Avatar
 
Join Date: Dec 2012
Posts: 30
"Dometic products...in dire need of improvement...and a class action suit."

When I last contacted Dometic with my a/c issues (mostly email, initiated thru the "contact us" link on their site) I made it a point to never directly ask them to replace my unit "under warranty" (technically, mine was expired) and I never did. If I had, the answer would have simply been "no" and I'd have had to scramble to restart the conversation.

What I did was insist that they get me involved with someone to help me understand/resolve the issue so that I could begin to enjoy my camper again. At first they simply responded by pointing out that I was out of warranty and they were "sorry they would not be able to help me" (lol). To which I reminded them I had not asked for clarification of the warranty, but for help in understanding/resolving my issue.

We had probably 5 or 6 exchanges back and forth before they ultimately offered to replace my unit and all I paid was a small labor charge to the dealer that did the work for me.

My point is, is that I could have said all I wanted to say to them in one email but I didnt. I tried to say a little at a time, anticipating there response, then negating it with my next response. Basically, I intentionally let the conversation unfold slowly.

I think once they realized that I was also in touch with the Palomino rep (our manufacturer), a local dealer and of course, sharing this information with all of you folks, and that i wasnt going to dissappear, it seemed they were very quick to throw in the towel...and a new a/c, lol

At the time, our palomino rep was not aware of any problems, however, our retail dealer was and so was the dealer who performed our labor. To anyone, if you're having these same kind of troubles, keep good records and stay with them, you can get them to go your way, haha

Sorry for the long post, hehe.
__________________
Ray, Christi and the kids
2013 Sabre Silhouette 291 BHTS

Sabre_Ray is online now   Reply With Quote
Old 01-30-2016, 04:27 PM   #17
Senior Member
 
dwhit's Avatar
 
Join Date: Nov 2015
Location: Chicago, Rochester now GA/SC at Lake Hartwell
Posts: 116
Thanks Sabre_Ray...I did try to be reasonable with three back-n-forth emails. Once they determined I wasn't the original owner that seemed to turn them.

I even had the a/c contractor here go to bat for me. He really tried.

I've decided to escalate with tactical nukes...writing the Indiana AG.
__________________
2014 XLR 415AMP, 2011 F350 Lariat 6.7 DRW, three bikes, NRA Benefactors.2013=180, 2014=184, 2015=216, 2016=220 jus' completed 7300 mile trek.
dwhit is offline   Reply With Quote
Old 01-30-2016, 06:21 PM   #18
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,232
Eeeeek $1500.00?
Someone's getting rich!




2015 Columbus 320RS
2008 2500HD Duramax
2015 nights camped "34"
__________________
TURBS is offline   Reply With Quote
Old 01-30-2016, 06:38 PM   #19
Georgia Frog Rally 2017
 
aceinspp's Avatar
 
Join Date: Jun 2015
Location: GA
Posts: 7,609
Quote:
Originally Posted by TURBS View Post
Eeeeek $1500.00?
Someone's getting rich!




2015 Columbus 320RS
2008 2500HD Duramax
2015 nights camped "34"
Awful expensive must have charged a bunch for labor. Later RJD
__________________
2015 35 FT V-Lite 30WRLIKS Diamond Package
2015 Chevy 2500 6.0 4:10 gearing.
Days camped in 2015--46
Days booked for 2016--60 missed by 2
Days camped in 2016 58
aceinspp is offline   Reply With Quote
Old 01-30-2016, 09:08 PM   #20
Senior Member
 
dwhit's Avatar
 
Join Date: Nov 2015
Location: Chicago, Rochester now GA/SC at Lake Hartwell
Posts: 116
I'm being held captive in the Keys...they can charge what they want here...
__________________

__________________
2014 XLR 415AMP, 2011 F350 Lariat 6.7 DRW, three bikes, NRA Benefactors.2013=180, 2014=184, 2015=216, 2016=220 jus' completed 7300 mile trek.
dwhit is offline   Reply With Quote
Reply

Tags
air conditioner, dometic

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 05:35 AM.