Reply
 
Thread Tools Display Modes
Old 11-26-2018, 09:35 PM   #1
Junior Member
 
Join Date: Oct 2017
Location: Mason
Posts: 2
Dometic Refrigerators / Rockwood's Design

It seems to me that when one breaks it is best to just replace the entire unit.

I have had nothing but problems with getting replacement parts and reputable service reps to fix the unit (DM2852).

Plus the cabinet in which the unit is housed in has an 11/2 inch drop from the front of the cabinet to the back which automatically makes the unit not level even though the trailer is level.

Perplexed with Rockwood's design and definitely perplexed with Dometic Customer Service.
__________________

NS74CH is offline   Reply With Quote
Old 11-27-2018, 10:01 AM   #2
Head Rambler
 
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 6,360
Are the parts you're trying to get parts for warranty repair?
What parts have you needed?

Can you post a pic of the cabinet and the unlevel issue?
In most cases the inside of the cabinet doesn't matter as the fridge is mounted by the frame at the front, so as long as the cabinet front is plumb when the RV is level, the fridge will be level.
__________________

__________________
Salem 29RKSS Pushing a GMC Sierra 2500HD!
Gotta go campin!
Bama Rambler is offline   Reply With Quote
Old 11-27-2018, 10:21 AM   #3
Pickin', Campin', Mason
 
5picker's Avatar
 
Join Date: Aug 2015
Location: South Western PA
Posts: 9,159
How old is your R/V?

Dometic has been super to me the couple times I've contacted them.

A 1-1/2" drop seems awfully excessive. As mentioned, could you post photos of the install?
__________________
_________________________________________
2016 Flagstaff 8529IKBS Diamond Package 5th Wheel-Goodyear Endurance Tires
2017 Ford F-Series SCREW 4x4 - Factory Puck
TST Tire Monitor w/Repeater - Sinemate 3500w Gen.

Days Camped: '16=46 '17=30 '18=51 '19=18
5picker is online now   Reply With Quote
Old 11-27-2018, 01:31 PM   #4
Member
 
47driver's Avatar
 
Join Date: Aug 2018
Location: Alabama
Posts: 88
I'm taking my 2017 back in for the third time to fix the frig. Of course, they now say that I'm out of warranty. Funny, it has the same problem EVERY time.
__________________
1989 Viking Li'l gasser Pop up
1993 36 Thor Class A
2009 16 Kodiak Cub Hybrid
2010 24 Fleetwood Pegasus
2017 24 Flagstaff Shamrock 23IKSS
2015 Ram 3500 Diesel MegaCab 4X4 SRW
47driver is offline   Reply With Quote
Old 11-27-2018, 02:42 PM   #5
Senior Member
 
Mad Cow's Avatar
 
Join Date: Jan 2018
Posts: 307
Whenever one of those goofy propane Dometic fridges taps out, I always suggest getting a AC/DC compressor fridge from Dometic. Direct fit replacement for the propane variety. Only use about 4AH in DC mode. Not as fickle as the propane ones in hot summer situations. No internal air flow cooling issues.
Mad Cow is offline   Reply With Quote
Old 11-27-2018, 03:09 PM   #6
Member
 
47driver's Avatar
 
Join Date: Aug 2018
Location: Alabama
Posts: 88
Hmm...sounds like an option.
__________________
1989 Viking Li'l gasser Pop up
1993 36 Thor Class A
2009 16 Kodiak Cub Hybrid
2010 24 Fleetwood Pegasus
2017 24 Flagstaff Shamrock 23IKSS
2015 Ram 3500 Diesel MegaCab 4X4 SRW
47driver is offline   Reply With Quote
Old 11-27-2018, 03:22 PM   #7
Senior Member
 
Chuck_S's Avatar
 
Join Date: Aug 2018
Location: Richmond VA
Posts: 706
My "goofy propane Dometic fridge" just completed it's 12th camping season without a hiccup.

-- Chuck
Chuck_S is offline   Reply With Quote
Old 11-27-2018, 03:30 PM   #8
Senior Member
 
Mad Cow's Avatar
 
Join Date: Jan 2018
Posts: 307
Quote:
Originally Posted by Chuck_S View Post
My "goofy propane Dometic fridge" just completed it's 12th camping season without a hiccup.

-- Chuck
And my Dometic compressor fridge has covered 908,000 miles of travel and has run 24/7 most of its life. Just a LED light replaced. And the compressor models operate up to 30 degrees off level.
Mad Cow is offline   Reply With Quote
Old 11-27-2018, 03:41 PM   #9
Head Rambler
 
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 6,360
Wow! Didn't take long for NS74CH's thread to get derailed did it?

Hopefully they'll come back and let us know more about their issue.
__________________
Salem 29RKSS Pushing a GMC Sierra 2500HD!
Gotta go campin!
Bama Rambler is offline   Reply With Quote
Old 12-04-2018, 06:28 AM   #10
Senior Member
 
Join Date: Mar 2014
Posts: 1,561
Quote:
Originally Posted by NS74CH View Post
It seems to me that when one breaks it is best to just replace the entire unit.

I have had nothing but problems with getting replacement parts and reputable service reps to fix the unit (DM2852).

Plus the cabinet in which the unit is housed in has an 11/2 inch drop from the front of the cabinet to the back which automatically makes the unit not level even though the trailer is level.

Perplexed with Rockwood's design and definitely perplexed with Dometic Customer Service.
I can't tell from the post what outcome you are looking for.

In my 2 experiences with Rockwood and Flagstaff A-frames (both bought new), fridge performance was marginal because the installation didn't meet Dometic specs, and the plastic Dometic grills for the air flow were overly restrictive. These are both design and workmanship deficiencies. I downloaded the installation and operating instructions from the Dometic web site.

I was able to fix the workmanship issues myself with packing insulation into the voids around the fridge, sealing off and reducing the effective size of the rear compartment with Reflectix and furnace duct tape. On one, I had to extend the chimney exhaust towards the upper grill. And I added to and moved the baffle to meet Dometic specs.

The poor grill design - excellent at keeping water out, not so good at promoting good air flow - was solved with tie wrapping computer case fan(s) directly to the upper grill to push ot air out.

Although both were in warranty, I didn't see anybody caring enough to make all the changes, as the fridge performance was very inconsistent before I did the work.

After making the changes listed above, the fridges are rock solid performers, verified with a wireless thermometer inside the fridge.

just my thoughts and experiences
Fred W
then 2014 Rockwood A122 A-frame
now 2019 Flagstaff T21TBHW A-frame
2008 Hyundai Entourage minivan
camping Colorado and adjacent states one weekend at a time
__________________

pgandw is offline   Reply With Quote
Reply

Tags
dometic, refrigerator, rockwood

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 09:17 AM.