Reply
 
Thread Tools Display Modes
Old 06-21-2016, 11:16 PM   #1
Junior Member
 
Join Date: Jun 2015
Posts: 29
Dometic Support/Customer Service

I have a 15k roof AC that is very noisy(compressor not fan). Dealer has been unsuccessful in resolving so I tried to contact Dometic. Worst website and experience ever. You can't even get their phone number. FInally found it after submitting an email form. Called the number and lady said you have to call this other number for RV's. so i did. Pressed 2 for consumer RV. rang 2 times then disconnected me. Tried 3 times. I hope this is just a bad day for Dometic. If this is the norm, I will never buy a Dometic product again. Any similar experiences?
__________________

__________________
292BHDSCoachmanMN is offline   Reply With Quote
Old 06-21-2016, 11:28 PM   #2
Senior Member
 
cwppwc's Avatar
 
Join Date: Jul 2014
Location: Stanwood, WA
Posts: 122
Quote:
Originally Posted by 292BHDSCoachmanMN View Post
I hope this is just a bad day for Dometic. If this is the norm, I will never buy a Dometic product again. Any similar experiences?
My experience was exactly the opposite. I had a awning motor go bad right after I purchased our TT. I honestly don't remember how I got a number to call, maybe the owners manuals, but the lady I talked to was very helpful and when I told her my dealer was 150 miles away, she gave me 5 options of dealers closer who would do the warranty repair. The dealer I took it to didn't even handle Forest River. Based on what you are going through, I'm glad I got "lucky".
__________________

__________________
2016 Open Range 319RLS
2015 Ram 2500 Laramie Longhorn Limited 6.7 Diesel
cwppwc is offline   Reply With Quote
Old 06-28-2016, 07:10 PM   #3
Junior Member
 
Join Date: Jun 2015
Posts: 29
I was able to call back and get really good support. Must have been a phone tree issue that day
__________________
292BHDSCoachmanMN is offline   Reply With Quote
Reply

Tags
customer service, dometic, service

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 07:37 PM.