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04-26-2013, 02:49 PM
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#1
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Junior Member
Join Date: Apr 2013
Posts: 11
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Dometic - UGH !!!! -warranty/troubleshooting issues.
I bought a brand new fifth wheel last December. Just took it out for the second time last weekend. The refrigerator would not work. I went thru the troubleshooting guide, did everything in it. Which wasn't much I could do.. check the gas, check the electric to it, other than that, shut it down and get it serviced... cost me $180 to find out it has a reset switch and after that, it worked. Since there wasn't anything wrong with the fridge, no warranty coverage.. But, since I did everything the manual said, I feel I should be reimbursed. They feel otherwise. No parts under warranty were not replaced.
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04-26-2013, 03:15 PM
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#2
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Senior Member
Join Date: Jul 2011
Posts: 1,367
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Ouch! That would be my luck.
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04-26-2013, 03:47 PM
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#3
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Camper Less Camping
Join Date: Apr 2012
Location: NW
Posts: 3,642
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On the bright side...you will be repaid in gratitude when someone else on this forum has the same problem & you can advise on the fix!
__________________
2013 Sabre 32RCTS-6 (sold)
Family of 4 whose always on the GEAUX!
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04-26-2013, 03:49 PM
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#4
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Senior Member
Join Date: Sep 2010
Location: Eastern Ontario
Posts: 4,167
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Quote:
Originally Posted by Ragin Cajun
On the bright side...you will be repaid in gratitude when someone else on this forum has the same problem & you can advise on the fix!
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X2 pay it forward
__________________
Fonzie
2011 Rockwood 8319SS with ProPride 3P hitch/GoodYear Marathons/TST TPMS 507
2019 F350 Ruby Red 6.7l diesel 3.31 axle electronic locker
Yamaha 3000iseb generator:Progressive Ind. EMS-HW30C : Eastern Ontario
Nights Camped: 2014 (18) 2015 (18) 2016 (36) 2017 (32) 2018 (42) 2019 (28) 2020 (35)
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04-26-2013, 03:55 PM
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#5
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by PODGE
I bought a brand new fifth wheel last December. Just took it out for the second time last weekend. The refrigerator would not work. I went thru the troubleshooting guide, did everything in it. Which wasn't much I could do.. check the gas, check the electric to it, other than that, shut it down and get it serviced... cost me $180 to find out it has a reset switch and after that, it worked. Since there wasn't anything wrong with the fridge, no warranty coverage.. But, since I did everything the manual said, I feel I should be reimbursed. They feel otherwise. No parts under warranty were not replaced.
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I hope they showed you where the reset button was!
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04-26-2013, 04:01 PM
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#6
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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I'd actually like to know the model of fridge.
If it actually has a reset the manual should show it.
Turbs
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04-26-2013, 04:02 PM
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#7
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Senior Member
Join Date: Mar 2012
Location: Lake City Florida
Posts: 137
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Did you take it to the dealer you bought it from? If so, I would not have paid them a
2 hours ($90 @ hour) labor charge just to reset a switch or a breaker. It should have been pointed out to you when you purchased it the RV, and it should be in the owners manual.
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04-26-2013, 04:12 PM
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#8
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Senior Member
Join Date: Dec 2011
Posts: 3,570
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Quote:
Originally Posted by f1100turbo
I'd actually like to know the model of fridge.
If it actually has a reset the manual should show it.
Turbs
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Dometic manuals leave a bit to be desired sometimes but X2 with Turbs what fridge and where is it? Others recently may have the same problem...
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04-26-2013, 04:15 PM
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#9
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,268
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I am curious as well. What reset switch?
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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04-26-2013, 04:17 PM
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#10
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,268
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I would put this in the "Ripped off by dealer" column...
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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04-26-2013, 04:18 PM
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#11
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Mine has an old school glass fuse an that's it.
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04-26-2013, 04:19 PM
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#12
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Site Team
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 33,739
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Quote:
Originally Posted by PODGE
I bought a brand new fifth wheel last December. Just took it out for the second time last weekend. The refrigerator would not work. I went thru the troubleshooting guide, did everything in it. Which wasn't much I could do.. check the gas, check the electric to it, other than that, shut it down and get it serviced... cost me $180 to find out it has a reset switch and after that, it worked. Since there wasn't anything wrong with the fridge, no warranty coverage.. But, since I did everything the manual said, I feel I should be reimbursed. They feel otherwise. No parts under warranty were not replaced.
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Podge, can you explain in more detail what you did in checking it? Without knowing which model fridge you have, I am assuming you have a 3-way model that can be powered by 120 volt, propane, or 12 volt. You said you checked the electrical to it....which I am assuming you meant 120 volt and had the trailer plugged into shore power...........or did you just mean you checked the 12 volt DC side to it?
If you were only having problems on the propane side, this fridge, like several other LP appliances in your trailer (water heater, furnace) has a safety gas shutoff in case the appliance doesn't light the propane. (Your fridge has to burn propane to cool, and it messes peoples minds up trying to grasp this).
The dometic manual does state how to reset the propane system in case of a "failure to ignite" system shutdown.
__________________
2011 Flagstaff 831 RLBSS
A 72 hour hold in a psych unit is beginning to intrigue me as a potential vacation opportunity.
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04-26-2013, 04:36 PM
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#13
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Senior Member
Join Date: Apr 2008
Location: West Valley City, Utah
Posts: 551
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I had the problem of the fridge not working last summer. I was lucky enough to call my dealer & they recommended a service company to me. Since I was in the boonies the guy told me where to check. On the stack in the outside fridge compartment there are two wires attached to the stack that come over from the fridge panel. In between the two wires is a reset switch that is not easily labeled or seen. I pushed it in the fridge has worked since then. This switch with pop if the fridge it out of level for too long & it overheats. I had left my Roo hitched up the night before on a down sloping driveway which is what caused it. Now I just hook up before I go & all is well.
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04-26-2013, 04:42 PM
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#14
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,268
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Quote:
Originally Posted by rbq
I had the problem of the fridge not working last summer. I was lucky enough to call my dealer & they recommended a service company to me. Since I was in the boonies the guy told me where to check. On the stack in the outside fridge compartment there are two wires attached to the stack that come over from the fridge panel. In between the two wires is a reset switch that is not easily labeled or seen. I pushed it in the fridge has worked since then. This switch with pop if the fridge it out of level for too long & it overheats. I had left my Roo hitched up the night before on a down sloping driveway which is what caused it. Now I just hook up before I go & all is well.
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That is the stack overheat sensor. It might be hidden behind the wind shield that was added by the "Recall Modification."
I was aware that it would pop when overheated; however I just learned you can push the button to reset the sensor. I had thought it would close by itself when it cooled down.
Thank you. This information is now added to the "Herkbrary"
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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04-26-2013, 04:48 PM
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#15
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
Originally Posted by herk7769
That is the stack overheat sensor. It might be hidden behind the wind shield that was added by the "Recall Modification."
I was aware that it would pop when overheated; however I just learned you can push the button to reset the sensor. I had thought it would close by itself when it cooled down.
Thank you. This information is now added to the "Herkbrary"
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IF thats what they reset for 180.00 I want that gig !
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04-26-2013, 04:57 PM
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#16
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Senior Member
Join Date: Jan 2012
Location: Keller, Texas
Posts: 6,090
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Quote:
Originally Posted by f1100turbo
IF thats what they reset for 180.00 I want that gig !
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You know what they say - you ain't paying me for what I do, you pay me for what I know.
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04-26-2013, 05:01 PM
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#17
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
Originally Posted by B47
You know what they say - you ain't paying me for what I do, you pay me for what I know.
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dually noted!
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04-26-2013, 05:18 PM
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#18
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Moderator Emeritus
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,949
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Quote:
Originally Posted by herk7769
Thank you. This information is now added to the "Herkbrary"
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Thanks also for including that picture of the switch, Herk. I was scratching my head and couldn't visualize it.
__________________
Scott
DW, 3 Kids and our Goldens
2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
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04-26-2013, 05:27 PM
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#19
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,268
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Quote:
Originally Posted by Triguy
Thanks also for including that picture of the switch, Herk. I was scratching my head and couldn't visualize it.
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The "Reset Switch" threw me too.
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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04-26-2013, 07:44 PM
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#20
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Senior Member
Join Date: Dec 2011
Posts: 3,570
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That's what Forums are phor! My thanks also!
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