Drop in Range w/Apollo micro convection oven
I have some lifting and range of motion issues in my left shoulder. The microwave in our new V-Lite is higher than I can lift anything much heavier than a frozen entrée. When we bought our unit in late February our dealer offered to switch out the standard range for one with an Apollo Micro Convection oven, but did not have one in stock. That sounded very good to us as we have had a countertop micro convection unit in our home and been very happy with it. Dealer ordered it and found out it was on a two month back order.
We are still waiting. Evidently the scheduled container arrived at the distributor, but our range was not in it. Another one has been ordered, but in the meantime DH is having to be the microwave minder. As we get closer to our first long trip (Goshen) and the possibility that the replacement won't have happened I started to do some research. Very surprised to see so many negative comments about the Apollo units and the company's poor service, but don't see any other brands advertised.
We are beginning to wonder if we should just tell our dealer to cancel the order and give us a credit. However, we did notice that the complaints are several years old and/or the ovens are older. Apollo's website claims they are top rated by Consumer Reports or Research. Also, the units being complained about seem to be micro convection only, rather than part of a complete range unit.
Your feedback will be appreciated. If this unit works as it should it would be perfect for us. If not, we'll be compounding the problem. The last things we need are safety issues and a range that doesn't work. Thanks.