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Old 11-14-2014, 11:02 AM   #1
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Fireplace Issue

The fireplace in my 2010 Silverback works for a few minutes and then shuts off. I can leave off for about 5 minutes and then turn it back on and it works for a few and then shuts off again. I read in the brochure that came with it to call the company if that happens. I was just wondering if someone else had experienced that issue and how to correct it!
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Old 11-14-2014, 11:16 AM   #2
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Ours does the same thing WE found that when we turned on the microwave we were drwaing more than 30 amps which caused the fireplace to shut off automatically. It will take several minutes before you can start the fireplace again
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Old 11-14-2014, 11:36 AM   #3
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Mine will stay on and heat for a few minutes then cut of even if you have it set to 80 and its 60 in the rig
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Old 11-14-2014, 11:45 AM   #4
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I had heard that the automatic sensor is very close to the outlet heat and therefore will cause it to cut our. Will it stay on when not on auto?
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Old 11-14-2014, 11:48 AM   #5
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Yeah it stays on on auto this is the 3rd fireplace we have had first one had this problem the second heated fine just the lights wouldn't work
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Old 11-14-2014, 11:48 AM   #6
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i have tried all settings and it does the same thing. it made me curios when the manual said to call the company if it did that... that is my next step!!
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Old 11-15-2014, 05:54 PM   #7
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I seem to remember reading in another post as stated earlier, the sensor needs to be repositioned inside the unit. Don't know if searching would bring anything up.


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Old 11-16-2014, 02:47 PM   #8
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Hello everyone. I am having the same issue. Please post the solution if you find one. Thank you.
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Old 11-16-2014, 03:29 PM   #9
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I'd try locating the temp sensor in a different location, it is most likely seeing the hot air and shutting off. Just try moving the sensor so it isn't feeling the hot air and see how that works.
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Old 11-16-2014, 04:18 PM   #10
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On my 2010 Sandpiper it was the control board.Which they don't have parts for it anymore.
Had to buy a new one
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