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Old 06-09-2016, 08:50 PM   #1
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Wink freezer works fine refrigerater does not

we purchased a new roockwood roo hybrid 2 weeks ago. everything was fine until today when we got ready to leave again. the freezer is like the artic but no cooling in the refer unit. lights are on when we open door. any idea whats wrong
thanks chuck
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Old 06-09-2016, 09:07 PM   #2
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how long has the fridge been on? Takes about a day to get cold. Works better with stuff in it. I usually put some sodas and water bottles in there.
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Old 06-09-2016, 09:36 PM   #3
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It sounds like the light switch is defective allowing the bulb to stay on. If it is an incandescent bulb they put out a lot of heat causing the freezer to be super cold and the fridge not as cool as it should be.
If you want to use your fridge right away, pop the light cover off and remove the light. Turn the fridge off for 15-20 min and let the bulb cool down first though before removing it or you will get a nasty burn.
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Old 06-10-2016, 05:29 AM   #4
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Quote:
Originally Posted by boondocking View Post
It sounds like the light switch is defective allowing the bulb to stay on. If it is an incandescent bulb they put out a lot of heat causing the freezer to be super cold and the fridge not as cool as it should be.
If you want to use your fridge right away, pop the light cover off and remove the light. Turn the fridge off for 15-20 min and let the bulb cool down first though before removing it or you will get a nasty burn.
the OP said the light is on when the door is open, not on all the time
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Old 06-10-2016, 05:43 AM   #5
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Quote:
Originally Posted by davel1971 View Post
the OP said the light is on when the door is open, not on all the time
If the switch is stuck ON or blocked by a food item, it will stay on with the door closed.

Additionally, check that the temperature control has not fallen off the fridge fins.

This thermistor needs to be located about in the middle of the fin in order to cool the fridge. If it falls off, the fridge will not cool.

Also check the fins are not covered with ice. If there is a lot of humidity in your camper, and the door is left open a lot, the fins can get clear ice on them.

Also check for over packing, without air circulation over the fins, the fridge portion will not cool.
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Old 06-10-2016, 07:08 AM   #6
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If the freezer is cold then the fridge should be as well " the freezer cools the fridge" I vote the light is staying on!
Put your phone on video and stick it in the fridge to see if light stays on.


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Old 06-10-2016, 07:19 AM   #7
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There is not a lot of energy absorbing mass in an empty fridge so it may not feel cold if it is empty. Because of the lower efficiency of an RV fridge, they work best when filled with cold items. This allows them to absorb the heat energy that enters when the door is opened. I have a wireless dual temp thermometer that allows me to easily see the fridge and freezer temp. It has alarms so I don't have surprises. When prepping for a trip, I bring the display head in the house so I can see temps without going out to camper.
See Below
https://www.amazon.com/AcuRite-Refri...uckduckgo-d-20
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Old 06-10-2016, 07:48 AM   #8
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Quote:
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There is not a lot of energy absorbing mass in an empty fridge so it may not feel cold if it is empty. Because of the lower efficiency of an RV fridge, they work best when filled with cold items. This allows them to absorb the heat energy that enters when the door is opened. I have a wireless dual temp thermometer that allows me to easily see the fridge and freezer temp. It has alarms so I don't have surprises. When prepping for a trip, I bring the display head in the house so I can see temps without going out to camper.
See Below
https://www.amazon.com/AcuRite-Refri...uckduckgo-d-20
I have those too, they work well. I have two sets, one for the TT one for the home refrigerator.
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Old 06-10-2016, 10:18 AM   #9
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Originally Posted by davel1971 View Post
the OP said the light is on when the door is open, not on all the time
OP says "lights are on when we open door" not ; lights turn on when we open door.
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Old 06-10-2016, 12:04 PM   #10
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open the door and manually move the switch that turns the light off. I had this issue once and bought a new switch to fine out the problem was a butter fly switch on the door frame at the top and the wife was cleaning and changed the switch for High humidly. problem solved.


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Old 06-10-2016, 12:24 PM   #11
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I freeze gallon size jug with water and a couple of 2L soda bottles with water. Put them in the fridge for the trip. Cools the refrigerator much faster and I use the water when it melts.
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Old 06-10-2016, 09:09 PM   #12
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I turned on our frig yesterday and checked it a couple of hours later, the freezer was cold, but the refrigerator was still warm. I checked it again a few hours later and the refrigerator was cold as expected. The new thermometer I installed showed 32 degrees in the refrigerator and 12 degrees in the freezer.
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Old 06-13-2016, 09:14 PM   #13
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My smart son put his smart phone on movie in the refer, yup the light was on. We figured out the door was missing a shim on the bottom hinge post, dealer put in the shim, refer working fine and the light goes out. There's a magnet in the 5 -6 inches from the top hinge pin, sensor in the frame above it, door was too low the make it work.
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Old 06-14-2016, 07:58 AM   #14
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Thank you for letting us know DJ!

ALWAYS glad to hear how a problem turned out.
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Old 06-14-2016, 08:15 AM   #15
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Quote:
Originally Posted by welvwdw View Post
we purchased a new roockwood roo hybrid 2 weeks ago. everything was fine until today when we got ready to leave again. the freezer is like the artic but no cooling in the refer unit. lights are on when we open door. any idea whats wrong

thanks chuck
Chuck, did you get your problem solved?
Did you just have to wait longer?
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Old 06-14-2016, 01:02 PM   #16
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Thanks for helping others!

I shared this with someone on the Keystone Forum that was having a similar problem. I think the idea of the phone on video in the fridge is brilliant. I think that the people on this site are some of the most helpful that I have ever encountered and I appreciate you all sharing what you learn. Thanks in advance for what you will help me with eventually!

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Old 06-14-2016, 06:00 PM   #17
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Tying in here..

Maiden camping voyage. Stopover first night....11 hours after we left home. Residential fridge.....icemaker...37 degrees in fridge when we left. Freezer at zero.

Got here....freezer at zero....fridge at.......86!!!!

Food ruined. Ice still fine.

Frudge door slightly open, even though tightly strapped. Freezer door ok.

Inverter was running fine.

Now need to chunk a bunch of food and figure out how to keep doors shut.
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Old 06-14-2016, 06:23 PM   #18
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Ah ha! The video trick worked!

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