Does everything else work but the Bluetooth?
Is there more than one device paired with the radio?
Try deleting (or forgetting) the pairing on your device and try again.
Try removing the fuse for one minute and try again.
Originally Posted by LisaMike0322
I have a new 2014 Rockwood Windjammer with kind of same problem my Bluetooth will not get sound it shows it is connected on the display but we cannot hear anything. We pulled out and checked the back wiring everything looked ok I guess (lol). Dealer was no help at all. Even tried to call Genesis just keep getting a voice mail. So frustrated in Alabama any ideas?