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Old 10-15-2016, 09:35 PM   #1
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High pointe microwave brand new not working

Hey guys, I am so thankful ahead of time for all the responses I am getting on other post so thank you

20pack10 brand new

Microwave is not working:/

I removed access panel to see it the plug it's pluggged into is live and sure working just fine with another item of such.... so I would say the microwave is trash? Junk? I have tried every thing
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Old 10-16-2016, 10:06 PM   #2
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Yep, RV manufacturers source out the cheapest parts and as consumers we are stuck having to replace it with a real brand name product.

The highpoint microwave oven doesn't have many favorable reviews if you google it.

Is yours completely dead with no LED lights on up front? Is there any sign of life?

Before you trash the microwave, take it out and plug it into an outlet in your home. If it works, you may have an issue with your RV's electrical ssytem.

If it is new and under warranty, I'd pursue that route if you can afford the hassle.

Good luck and let us know what happens.

PS Did you use a tester in the outlet to make sure
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Old 10-16-2016, 10:15 PM   #3
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I have power at the outlet it is plugged into...

Does nothing. Zero NAda zero action

Can I buy a quality microwave and get a border like this one?

Do I just go buy the same size one at Lowes or Home Depot in one the same size just name brand
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Old 10-16-2016, 10:35 PM   #4
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Not sure you'll find one the same size, but good luck hunting. I think there have been several threads from folks wondering how to deal with the bezel since the new microwave isn't the same size as the old one.

If it's brand new, I'd go back to the dealer or the microwave manufacturer for a new one under warranty.
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Old 10-18-2016, 01:36 PM   #5
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I had 2 microwaves quit. I then went to a bigger box store and bought one that fit the hole. I also went to camping world and bought a microwave kit.
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Old 11-06-2016, 08:10 PM   #6
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Hey again every one I wanted to report back...

Contacted high pointe directly which I believe went thru a company called " Collins & company" and I want to say they are very helpful.

Called and explained the situation of the microwave issues which was no power at all but power at the plug was good....

I called and the rep quickly got my email address and emailed me the Warrent to forum and procedure of this.

In a short paragraph , then got all my info CC info etc , mailed me a brand new microwave.

In return I have to
Mail back power cord(not the whole microwave) and the silver serial # decal along with the Warrenty sheet of all the info I filled out to do the claim....

Installed new microwave and works flawless... no issues. Very easy install.
'So I just want to say thanks to Collins and company( blue pointe)
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Old 11-06-2016, 09:12 PM   #7
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Good to know the manufacturer stood up for their product.
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Old 11-06-2016, 09:19 PM   #8
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yes they seemed eager to help / handle the issues

A++++++
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Old 11-06-2016, 10:26 PM   #9
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There's a glass fuse just inside the case where the cord enters, just in case it happens again.
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Old 11-06-2016, 11:02 PM   #10
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Quote:
Originally Posted by VinceU View Post
There's a glass fuse just inside the case where the cord enters, just in case it happens again.


Ummm...... no one else said this until now lol
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